SolarWinds MSP Whitepapers

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Managing Technicians in an MSP Business for Profitability
By SolarWinds MSP | 17/9/2018

When running a managed service provider (MSP) business, the single largest part of the overall costs of doing business is the technicians that support your end customer – from straight salary and benefits, to training, transportation and managing the collection of their time, through to billing the customer. In this series of whitepapers, Karl Palachuk goes through the elements that you need to take into account to best manage your technicians’ time. This includes everything from how to structure their day and their priorities, to tracking their efforts to ensure that your business is being run in the most productive manner – ultimately driving the most profitability.

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SolarWinds Backup Video Case Study | My IT Manager
By SolarWinds MSP | 11/5/2018

In this case study, My IT Manager talks about how SolarWinds Backup allowed them to gain massive flexibility and efficiency when recovering clients from data loss and device failure. Watch a quick video to learn more.

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Security as a Service: How Australian businesses can combat the top security threats of 2018
By SolarWinds MSP | 13/11/2017

Keeping data safe is a top priority for businesses of all sizes. For IT partners, the business opportunity around security is lucrative, but can also be labour intensive, putting pressure on margins.

The key to managing the ever-increasing number of threats while keeping costs down is to understand the top threat categories and software tools that automate the processes to protect against them.

This whitepaper presents SolarWinds MSP’s key insights around current Australian security threat landscape and with customer insights from Sydney based MSP, ASI Solutions.

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6 Reasons Why You Should Trial SolarWinds® MSP Remote Monitoring & Management Tools
By SolarWinds MSP | 27/7/2017

As an IT professional, you have way too much to worry about on a daily basis.

SolarWinds® MSP Remote Monitoring & Management simplifies your life by helping you automate tasks, provide near-bulletproof IT security, and keep track of all of your IT assets from a single web-based dashboard.

It gives you:

- Near real-time monitoring and maintenance across platforms and devices

- Drag-and-drop automation and scripting

- Patch management

- Remote access

- Managed antivirus

- Web protection

- Online backup and recovery

- Asset and inventory tracking

- Prescriptive analytics that help you prevent IT issues

It's Easy to Get Started:

- No credit card details required

- Login info sent directly to you via email

- Technical support is available during the trial to get you started


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Case Study | Protecting customers' data with all-in-one solution from Solarwinds MSP
By SolarWinds MSP | 16/2/2017

In this case study, BITS Group explains how it utilises scalable solutions from Solarwinds MSP to protect their customers' data and to resolve critical issues as soon as they arise.

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How to Plan For Disaster Recovery
By SolarWinds MSP | 10/11/2016

Although no prevention method is 100% fool proof, risk avoidance and taking proactive measures for preparedness are essential elements of the disaster recovery process. Still despite all the measures you take to avoid a disaster, you must assume that a disaster will happen. Having this mind-set will help shape your decisions when it comes to planning for IT disaster recovery.

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How to Sell Disaster Recovery
By SolarWinds MSP | 10/11/2016

Think of selling disaster recovery like selling insurance. You are trying to get a customer to give you money just in case something goes wrong. It’s just like car insurance, no one says to themselves, “I sure am glad I give hundreds of dollars a month to my insurance company!” That is until they get into an accident. Likewise your customers know it’s possible that data, applications, and systems can corrupt or fail, leaving their business partially or completely inoperative. They realize the need for disaster recovery and that everything must be protected. But how do you put the right price on disaster recovery services so that both of you are happy?

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