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News about Telcoinabox
  • Telcoinabox prepares for expansion

    Telecommunications wholesaler and franchisor, Telcoinabox New Zealand has opened a new office in Takapuna, Auckland, as it prepares for further business expansion. The company has also made two new appointments, with former TelstraClear wholesale account director Greg Theron stepping in as business manager, and business manager and telco entrepreneur and deputy chair/vice president of CanTeen New Zealand Guy Alexander, who has now taken on the role of business development executive. “We are now ready for our next phase of growth to build upon our current success. By adding to the team with strong industry experience and practical hands on knowhow puts us in an advantageous position to further expand into the New Zealand market,” said Telcoinabox CEO, Shannon Fisher. According to the CEO, “enquiries to become a Telcoinabox service provider are pouring in thick and fast” and the company has signed ten new service providers in the past two months alone. Fisher added that, if the company continues to grow at the current rate, it could “potentially become the largest telecommunications aggregator in New Zealand”.

  • Telcoinabox centralises ANZ support office

    Telecommunications wholesaler and franchisor Telcoinabox has combined its New Zealand and Australian support system in a Sydney operations centre. Customer service, technical support, operations, billing, finance and training will be run from the centre. Business development, product and account management functions will remain in Wellington. According to New Zealand CEO Shannon Fisher, the combined operations means it can increase support by 25 percent to its 150 ANZ franchise and wholesale service providers. “To support this growth while achieving greater scale and cost efficiencies we are investing $2 million in streamlining systems and processes over the next two years.” The company is currently hiring 10 new Australian staff, bringing the headcount in the new centre to 60. This includes technical business analysts, billing specialists, human interface designers, software developers, data-centric product managers, franchise channel managers and account managers. Fisher adds that it also is in discussions with a number of master franchises in Europe and plans to establish a European operations centre later this year.