customer service - News, Features, and Slideshows

• $10M investment sees Vodafone NZ establish customer service 'X Squad'

  Vodafone New Zealand is creating a new $10 million team of customer service experts, called the X Squad as an alternative to automated service.

• Xero rolls out Salesforce-based service channel

  Small business accounting platform Xero has launched its Salesforce-based Xero Central customer service channel.

• Vodafone taps IBM Watson to speed up online queries

  Launches TOBi the chatbot as an innovative way of offering customers a quicker web chat service.

• Soul Machines inks another AI deal at Mobile World Congress

  New Zealand digital human interface developer Soul Machines has inked a new partnership with Daimler Financial Services.

• F5 Networks opens Auckland support centre

  F5 Networks has announced the opening of a new support centre in Auckland, to enable a ‘follow the sun’ process in providing service to customers across the Asia Pacific.

Whitepapers about customer service

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  Infographic - Contact Center Attract and Retain

  Why you need to invest in the customer service representatives (CSRs) you have and attract the ones you want.