Energy and telecommunications provider Trustpower has migrated its contact centre to Amazon Web Services, claiming to be the first local "multi-services" provider to adopt Amazon Connect.
Vodafone New Zealand is creating a new $10 million team of customer service experts, called the X Squad as an alternative to automated service.
Small business accounting platform Xero has launched its Salesforce-based Xero Central customer service channel.
Launches TOBi the chatbot as an innovative way of offering customers a quicker web chat service.
New Zealand digital human interface developer Soul Machines has inked a new partnership with Daimler Financial Services.
Why you need to invest in the customer service representatives (CSRs) you have and attract the ones you want.
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