$10M investment sees Vodafone NZ establish customer service 'X Squad'
Vodafone New Zealand is creating a new $10 million team of customer service experts, called the X Squad as an alternative to automated service.
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Xero rolls out Salesforce-based service channel
Small business accounting platform Xero has launched its Salesforce-based Xero Central customer service channel.
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Vodafone taps IBM Watson to speed up online queries
Launches TOBi the chatbot as an innovative way of offering customers a quicker web chat service.
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Soul Machines inks another AI deal at Mobile World Congress
New Zealand digital human interface developer Soul Machines has inked a new partnership with Daimler Financial Services.
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F5 Networks opens Auckland support centre
F5 Networks has announced the opening of a new support centre in Auckland, to enable a ‘follow the sun’ process in providing service to customers across the Asia Pacific.
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