$10M investment sees Vodafone NZ establish customer service 'X Squad'
Vodafone New Zealand is creating a new $10 million team of customer service experts, called the X Squad as an alternative to automated service.
customer service - News, Features, and Slideshows
News about customer service
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Xero rolls out Salesforce-based service channel
Small business accounting platform Xero has launched its Salesforce-based Xero Central customer service channel.
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Vodafone taps IBM Watson to speed up online queries
Launches TOBi the chatbot as an innovative way of offering customers a quicker web chat service.
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Soul Machines inks another AI deal at Mobile World Congress
New Zealand digital human interface developer Soul Machines has inked a new partnership with Daimler Financial Services.
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F5 Networks opens Auckland support centre
F5 Networks has announced the opening of a new support centre in Auckland, to enable a ‘follow the sun’ process in providing service to customers across the Asia Pacific.
Brand Post
How to become the best IT MSP
This article provides guidance for managed service providers (MSPs) that want to grow their business. It is also useful for any IT service provider looking to move from the break-fix model to managed IT services.
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