$10M investment sees Vodafone NZ establish customer service 'X Squad'
Vodafone New Zealand is creating a new $10 million team of customer service experts, called the X Squad as an alternative to automated service.
crm - News, Features, and Slideshows
News about crm
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New Zealand companies spent $220M on CRM in 2018
New Zealand organisations spent $220 million on CRM software in 2018, increasing 13.9 per cent according to analyst firm, Gartner.
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Fusion5 acquires Microsoft CRM specialist Dynamics Group
NetSuite partner Fusion5 has acquired Microsoft Dynamics 365 specialist Dynamics Group for an undisclosed sum.
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Xero rolls out Salesforce-based service channel
Small business accounting platform Xero has launched its Salesforce-based Xero Central customer service channel.
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Oracle's cloud move fix for 'vicious cycle' of 'unpredictable' app upgrades
The release cadence of Oracle's applications had gotten users into a "vicious cycle" admitted the company's executive vice president of applications product development Steve Miranda today.
Features about crm
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INSIGHT: CRM is fragmenting, but it’s a controversial topic
CRM purchasing is undergoing a sea change.
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Why Kiwi businesses are taking a modular approach to CRM
Organisations are moving from tactical, transactional, siloed, and fragmented approaches to coherent, holistic, and strategic ones...
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