Google is bringing its human-like conversational AI to the contact centre
Google Cloud has announced a new enterprise contact centre solution which uses AI to mimic humans to answer simple queries.
contact centre - News, Features, and Slideshows
News about contact centre
-
-
Spark details expanded TaaS portfolio for government agencies
Spark has added a slew of new offerings to its Telecommunications-as-a-Service (TaaS) portfolio for government agencies.
-
Avaya unveils new organisation Avaya Cloud
Avaya has announced Avaya Cloud, a newly formed organisation focused on driving cloud products and services for the company.
-
Datacom wins $35M contract with Dept of Home Affairs
Datacom has been awarded a $35.2 million contract with the Department of Home Affairs through Datacom Connect.
-
MBIE eyes robotic process automation following trial
The Ministry of Business, Innovation and Employment is planning to deploy robotic process automation to streamline immigration services.
