Vodafone NZ taps AWS to launch Vodafone Connect cloud contact centre
Vodafone NZ is launching a new contact centre solution running on Amazon Web Services (AWS) as COVID-19 disruption accelerates demand for flexible cloud-based services.
contact centre - News, Features, and Slideshows
News about contact centre
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Avaya and Google delve deeper into contact centre AI
Avaya has revealed a further integration with Google Cloud Contact Centre artificial intelligence (AI) to provide better contact centre experiences for customers.
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Google is bringing its human-like conversational AI to the contact centre
Google Cloud has announced a new enterprise contact centre solution which uses AI to mimic humans to answer simple queries.
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Spark details expanded TaaS portfolio for government agencies
Spark has added a slew of new offerings to its Telecommunications-as-a-Service (TaaS) portfolio for government agencies.
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Avaya unveils new organisation Avaya Cloud
Avaya has announced Avaya Cloud, a newly formed organisation focused on driving cloud products and services for the company.
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