Analytics tech in the APAC contact centre market set to surge
Demand for analytics technology is set to surge in the contact centre applications market across the Asia Pacific in the coming years, new research suggests.
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Vodafone teams with Convai to deliver AI into contact centres
Vodafone NZ has struck an exclusive deal with Convai to launch Vodafone Voice Concierge, to improve both the customer experience and efficiency of business call centres.
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Vodafone NZ taps AWS to launch Vodafone Connect cloud contact centre
Vodafone NZ is launching a new contact centre solution running on Amazon Web Services (AWS) as COVID-19 disruption accelerates demand for flexible cloud-based services.
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Avaya and Google delve deeper into contact centre AI
Avaya has revealed a further integration with Google Cloud Contact Centre artificial intelligence (AI) to provide better contact centre experiences for customers.
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Google is bringing its human-like conversational AI to the contact centre
Google Cloud has announced a new enterprise contact centre solution which uses AI to mimic humans to answer simple queries.
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