- 3 September 2004 15:03
META Group’s METAspectrum Report Finds Organizations Revisiting Telephony Requirements Consider IP Telephony 90% of Time
Study Reveals Reliability, Proven Technologies Outweigh Cost
SYDNEY, Australia. (Sept. 3, 2004) — In its continued effort to aid users in the evaluation of vendor tools, META Group (Nasdaq: METG) today announced the availability of a METAspectrumSM report on the USA enterprise Internet Protocol telephony (IPT) market. Enterprise IPT can enable enterprises to consolidate voice, fax, and other forms of information traditionally carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN) with a single, converged communications infrastructure that can create operational efficiency and a foundation for a more flexible infrastructure.
“In cases where an ‘impending event’ has required revisiting telephony requirements, META Group finds users considering IP telephony 90% of the time. However, IPT must show value, or traditional time-division multiplexing (TDM) systems are chosen,” said Elizabeth Ussher, vice president at META Group. “Although cost savings are always a factor, reliability, security, and proven technologies outweigh cost.”
The performance requirements for IPT are fairly basic. Offerings must emulate the circuit-switched world for reliability and stability, while enhancing usability and integration capabilities to provide the enterprise with a better business tool. Commoditization of basic features will continue over time, emphasizing the importance of partnerships, which will provide more customized, vertical personalities to the basic systems. These enhancements will include teamware and collaborative multimedia applications supported, in many cases, by presence.
Users should deploy a single, converged infrastructure with the aim of creating operational efficiency and a foundation for future efficiencies, as opposed to expecting a quick return on investment. When evaluating IPT vendors, users should predominantly consider a vendor’s financial and technical stability, openness to partnerships, and interoperability with other best-of-breed infrastructure, applications, and management products. Leading vendors will either offer supporting applications themselves or provide bulletproof documentation and best-practice guidelines for integration. Functionality that anticipates business requirements, coupled with implementation partners that understand a user’s specific business, is key to the personality of the system once it is installed and for go-forward support and refinement when adding future applications and services.
“IPT market growth has accelerated in 2004, with IP phone shipments numbering in the millions. Indeed, vendors that previously were ‘unable’ to break out their digital and IP telephone shipments are now proudly displaying this growth in anticipation of continued success,” said Ussher. “The market is also well populated by vendors that possess viable technology but lack presence or market acceptance, and we expect the market dynamic to change significantly over the next two years as these latecomers continue to execute.”
META Group’s METAspectrumSM provides a framework for evaluating or selecting an appropriate IT vendor or product, simplifies the decision process, and enables more effective technology investments. META Group’s research efforts, which adhere to META Group's commitment to objectivity, are conducted independently, based on industry best-practice research methodologies and subject to the highest levels of review by META Group’s research community. To learn more about METAspectrum, visit metagroup.com/metaspectrum. About META Group
META Group is a leading provider of information technology research, advisory services, and strategic consulting. Delivering objective and actionable guidance, META Group’s experienced analysts and consultants are trusted advisors to IT and business executives around the world. Our unique collaborative models and dedicated customer service help clients be more efficient, effective, and timely in their use of IT to achieve their business goals. Visit metagroup.com for more details on our high-value approach.
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