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Sydney, 2 May 2008
VeCommerce, one of the world’s leading innovators in the provision of speaker verification solutions and voice self-service, has expanded its New South Wales and Victorian-based sales team while at the same boosting its business consulting, operations and customer service support personnel.
Kath Murphy joins the Victorian sales team as a Business Development Manager with responsibility for Victoria, Tasmania and South Australia. She joins VeCommerce with 15 years’ experience in the enterprise voice and contact centre solutions industry and was formerly with Telstra where she managed the organisation’s national sales team in the Contact Centre and Speech Solutions Group. Murphy previously held roles at Touchbase, 3D Networks, Ericsson and Optus.
Helen Barrow joins VeCommerce’s New South Wales sales team based in Sydney. Barrow has two decades of experience in the IT industry and was at the forefront of selling Business Intelligence in Australia in the early 1990's working for Holos Management Systems which subsequently became Business Objects. She then went on to run her own successful IT business selling enterprise solutions to the top 100 companies in Australia. Most recently, Barrow has been successfully selling configuration management and security solutions.
David Scone has also joined VeCommerce in Sydney as Business Development Manger. David has been in the IT industry for 25 years and during this time has worked for many of the industry’s leading vendors, including Unisys, Cable & Wireless/ Optus, Juniper Networks and Pisces Group.
Daniel Edwards has joined VeCommerce as Business Consultant based in Melbourne and has nine years’ experience in call centre operations. Previously, he worked at SalesForce where he most recently managed all Telstra inbound call centre teams across the country. Prior roles at SalesForce included Director of the NSW state office and several years as a Senior Analyst involved in the design, implementation and improvement of SalesForce call centres.
At the same time, Andrew Molchanoff and Nick Albion have been appointed Software Engineers based in Sydney while Andrew Gaul and Peter Hand have joined as Service Support Engineers.
Paul Magee, Managing Director, VeCommerce, said, “These Australian-based appointments as well as our staff expansion in Hong Kong, the US and UK, reflect the pent up business demand for speech recognition systems and voice biometric solutions in all the markets where VeCommerce operates. We look forward to the positive impact that their skills will have on our business.”
VeCommerce assists organisations deliver exceptional customer interactions. This is achieved through a detailed analysis of existing customer processes and the development and provision of applications that utilise speech recognition, voice biometrics and other related interaction technologies.
VeCommerce has developed voice self-service solutions since 1998 and today is one of the most experienced and successful application developers and systems integrators in the industry focusing on automated and scalable voice enabled caller identification and verification (ID&V) solutions.
The company’s focus on research and development and provision of best-of-breed business solutions delivery has rewarded the organisation with a number of industry innovations, including: the first project to develop an Australia/New Zealand phonetic language model, the world's first natural language wagering solution launched commercially, and the first voice self-service real-time credit card bill payment system.
Customers include AAPT, Australian Health Management, BOC Gases, Pizza Hut, Standard Life, Suncorp, St George Bank, TABCorp, TelstraClear and the Inland Revenue Department (New Zealand). The company has offices in Australia, New Zealand, the UK and US.
For further information, please visit http://www.vecommerce.com