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Sydney, 6 May 2020 – 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced Australian workplace safety and operations software company, SafetyCulture, has successfully enabled its entire global workforce to seamlessly transition to remote work during the ongoing COVID-19 pandemic.
SafetyCulture’s 350 staff, who are based out of offices in Australia, United States, United Kingdom, and Philippines are using 8x8’s Unified Communications and Cloud Contact Centre platforms to maintain normal workflows and customer service at home.
SafetyCulture IT Manager, Michael Viney, said SafetyCulture initially deployed the 8x8 platforms in late 2019. Having them already in place made the shift to working from home very straightforward.
“Our staff are able to operate in exactly the same way as they do in the office,” he said. “The flexibility offered by 8x8 has made the entire transition seamless for us.”
Viney said the decision to shift to a work-from-home operation was made in mid-March, once the full implications of the viral pandemic became clear.
“Initially, staff were offered the opportunity to work from home if they had any safety concerns,” he said. “This was soon followed by a company-wide decision that all offices would close.”
Viney said SafetyCulture’s shift was aided by the fact that 8x8’s UC and contact centre services are cloud-based. Staff make and receive calls using softphones on their computers or mobile devices and have access to all the features they would have in the office.
“With 8x8, we don’t require any on-premise infrastructure or handsets for staff,” he said. “This means they can work from any location where they have an internet connection. As a company, this allows us to maintain operations and customer service even during unforeseen incidents such as COVID-19."
“Longer term, we are looking at how 8x8 can support changes to the way we operate as a company,” said Viney. “The flexibility provided by the platform means we’ll be able to maintain higher levels of home working and staff flexibility in the years ahead as needed.”
SafetyCulture’s primary offering in the $150 billion safety and quality assurance industry empowers workers to make safety and quality a priority and improve workplace standards with their iAuditor app and platform. It allows frontline staff to undertake quality assurance checks and log details using a mobile device and has been used for more than 45 million inspections.
The collected data is then made available via a centralised dashboard that enables managers to derive insights, ensure their company is compliant with relevant regulations, and to satisfy quality requirements.
Viney said the capabilities provided by 8x8 have been invaluable to the SafetyCulture’s operations during this uncertain period.
“We are able to continue to support our customers, while at the same time ensuring our staff are safe and able to maintain the social distancing that’s so important as we battle the virus,” he said. “Thanks to 8x8, it continues to be business as usual for SafetyCulture.”
About 8x8, Inc.
8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit: www.8x8.com, or follow 8x8 on LinkedIn (https://www.linkedin.com/company/8x8/), Twitter (https://twitter.com/8x8) and Facebook (https://www.facebook.com/8x8Inc).
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