This article provides guidance for managed service providers (MSPs) that want to grow their business. It is also useful for any IT service provider looking to move from the break-fix model to managed IT services.
Arrow ECS ANZ
Arrow ECS ANZ delivers specialised, technical-service orientated distribution and support for technologies that drive innovation. We provide partners and end users with solutions that solve modern business challenges through our leading technology solutions; technical pre and post-sales support, our flexible finance options, market development and other channel services. We don’t simply distribute technology, we translate it into tangible business benefits. That’s how we offer our partners the ultimate channel experience.
Number of Staff
Specialised technical, vendor marketing, sales and order administration teams with a focus on delivering solutions to contemporary business problems. We have a core focus on offering relevant channel services and we have invested in online tools – configurator, online ordering and payment, cloud marketplace and asset management – to benefit our partners.
Excellence and opportunity in outsourced asset management and tracking. Product lifecycle management including EOL, EOS and EOA. Custom built online tools including online ordering, payment, quoting, cloud marketplace and asset tracking and management. Truly value-add channel services suite.
Our Land, Expand, Extend, Protect (LEEP) go-to-market strategy ensures we offer the tools, services, solutions and programs that allow partners to maintain their relevance to their customers. Programs include training and certification, reseller market development, MDF/funding support, digital communications, MANIA (annual executive summit) and mid-market partner programs.
Pre and post-sales professional services; advance hardware replacement; finance and leasing solutions; staging services including configuration, installation, asset tagging and project management; Proof-of-Concept services; Product-on-Demand (POD) services; end user and partner help desk.
Managed credit facilities; credit accounts; credit card payments; finance and leasing solutions; MoneyTech.
Online quoting, ordering and payment. Manage the complete product lifecycle, tracking assets through IBAM. Comprehensive technology configurators and quote designer engine based on local currency and unique vendor SKUs and customer profile management.
All resellers, service providers, cloud service providers and prime contractors that deliver contemporary IT solutions to their customers’ business problems.
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