The situation that prevented millions of people from accessing Skype's internet telephony service late last week was a "perfect storm" and should not reoccur, the company said on Tuesday.
Stories by Peter Sayer
Xerox researchers have developed a search tool that tries to understand documents, rather than looking for keywords, in order to provide better results.
IBM liked Watchfire's web application security software so much it plans to buy the company for an undisclosed sum, it said yesterday.
Adobe Systems has boosted its Adobe Acrobat 3D software for incorporating 3D CAD models in PDF files, adding the ability to mark up the images with product manufacturing information such as dimensions and tolerances. The update also allows the exporting of such data from the PDF file into formats, such as STEP and IGES, used by manufacturing tools.
Amazon.com has paid IBM an undisclosed amount of money to settle all outstanding patent lawsuits between the two companies. They have also agreed to a long-term patent cross-licencing agreement, giving Amazon access to IBM's patents on web technology, the vendors say.
Cisco Systems has agreed to buy SpansLogic, a privately held designer of network processing chips based in Mountain View, California, for an undisclosed sum.
Camera manufacturers including Canon, Pentax and Fujifilm will show new digital SLRs for professional photographers at the PMA07 show in Las Vegas next month.
AMD has pumped up the performance of its Athlon 64 X2 dual-core processor and cooled down two single-core Athlon 64 processors.
Apple., the computer and digital music company, has bought rights to all "Apple" trademarks from Apple Corps the record company set up by The Beatles, ending a long-running trademark dispute between the two. However, there was no word on whether Apple will soon begin selling The Beatles' music through its iTunes Store.
Despite a fall in demand for flat-panel televisions in Europe, liquid-crystal display (LCD) models outsold old-fashioned "tube" televisions for the first time there during the third quarter.
IBM has added a new single sign-on tool to its Tivoli software range to assist small and medium-size enterprises (SMEs) to link their web sites with those of partners and customers.
UK supermarket chain Tesco is to launch six PC software applications under its own brand, including a word processor and antivirus software, later this month. The software packages will sell for under £20 (around NZ$55), and will include free online support via email.
Sony will begin selling an electronic-book reader in stores and on the Web in the U.S. by the end of October, and has opened a dedicated online bookstore for the reader.
Skype is working to make its Internet telephony service more enterprise friendly, and expects to introduce a beta version of its software with support for enterprise management functions within weeks.
EMC and Symantec missed out on a boom in storage software sales in the second quarter, according to IDC research.
This article provides guidance for managed service providers (MSPs) that want to grow their business. It is also useful for any IT service provider looking to move from the break-fix model to managed IT services.