IBM is embarking on a massive transformation of how it delivers technical support to customers, all hinging on one of the biggest deployments of Salesforce's SaaS Service Cloud product.
Stories by By Scott Carey
Tech giant working hard to put a positive spin on the theme of automation.
As the global software vendor continues to sprint towards the cloud it is having to shift its culture, can it succeed?
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WEDNESDAY, JULY 29 | How partners can help their customers make the most of Cloud as the future of work takes hold
EDGE 2020 Goes Virtual