Stories by Bruce Morse and Laurence Guihard-Joly

How to Make UC and Collaboration Work for You

Like many technology buzzwords, unified communications (UC) has had many meanings in its short life. It's now an umbrella term that covers an array of technologies—including instant messaging (IM), web conferencing, IP telephony, expertise identification, e-mail, unified messaging, mobile devices, etc.—that can be delivered behind the firewall or through the computing cloud.