Stories by Eric Lai

Microsoft releases new Service Desk software

Microsoft Corp. Tuesday announced a new management application as part of its growing System Center family of tools, this one aimed at reducing the time and effort involved in servicing help desk calls.

Firefox breaks 10% barrier

Firefox, the free open source web browser from, quietly gained enough users in March to finally grab 10% of the global web browser market, according to a report released by web audience measurement firm Net Applications.

Microsoft to debut Office Live service

Microsoft will announce the free beta of its upcoming Office Live service for small businesses Wednesday and said it hopes to garner more than 100,000 beta users for it.

Linux woos mainstream with graphic tweaks

Novell has released improvements to the way Linux handles graphics and video -- a move aimed at making the operating system more attractive to mainstream desktop users.