Is the customer always right...for your business?
Customers can sometimes be a bit of a double-edged sword. Much like family we love and need them, but there are times when we can be seriously challenged when engaging with them!
Stories by Justine Banfield
MS takes small business to extreme
MICROSOFT’s Small Business Server (SBS) 2003 has seen 100% growth for the same period last year — which equates to sales reaching $500,000 per month.
Renaissance, Vodafone team up
DESPITE severe delays around PalmOne’s Treo 600, Renaissance is wasting no time in partnering with Vodafone to get sales initiatives off the ground. This includes all Vodafone resellers as well.
Distie hit by ‘pro’ criminals
KROME Technologies was robbed on Saturday night in what seems to have been a professional hit. And as a result of the burglary the distributor’s resellers will experience supply delays while Krome waits for insurance claims to come through.
Cisco programme targets SMBs
CISCO New Zealand is aggressively recruiting resellers as it launches its Simple Cisco Engage programme. The vendor is also creating a new Australia-based division to ensure it has a dedicated team to make the programme work.
Renaissance irons out Black Shirt strategy
RENAISSANCE New Zealand is keen to mirror the Apple strategy currently being employed in Australia around mass merchants in the retail space.
Ceritas’ tardiness could lead to fine
CERITAS New Zealand could face penalties of up to $10,000 for failing to notify the Companies Office of the sales of shares. Ceritas Group is Computerland’s parent company.
Woosh names Exeed as distributor
HEWLETT-Packard distributor Exeed has taken on Woosh Wireless’ offerings as the latter seeks better inroads into the SMB sector.
Gen-i clocks up Aussie projects
GEN-i’s Australian arm is making great inroads in the market as it has logged 11 new projects since Christmas 2003, of which five are new customers.
CoffeeBreak - Steve Haddock
Renaissance man
Resellers pay as Fujitsu makes replacements tough
NEW Zealand channel players seem better informed about Fujitsu’s warranty credit system than their Australian counterparts, but the Fujitsu MPG-series drive problems continue to impact on local firms.
NetIQ brings in new pricing for SMEs
NETIQ, parent company of Marshal Software, has announced a 25-user licence product in a move to tap into the SME market.
Symbol Tech overhauls direct model
MOBILITY solutions vendor Symbol Techno-logies is overhauling its predominantly direct model to a more channel-focused approach in getting product to market.
Renaissance, Farmers sign on dotted line
AS sales for the Apple iPod rise, Renaissance is taking full advantage of the tide of demand and has signed up Farmers as a retail partner for the product. The distributor also boasts a record quarter for the Apple line.
Ingram extends warranty
AUCKLAND-based distributor Ingram Micro has extended options on its Warranty Plus programme to meet customer demand, according to managing director John Dunbar.
