Reseller News

Shared council administration platform IRIS poised for a makeover

Council owners are looking to boost the functionality of their shared proprietary system
Waikato Regional Council owns nearly a third of the shared IRIS system through Regional Council Holdings Ltd.

Waikato Regional Council owns nearly a third of the shared IRIS system through Regional Council Holdings Ltd.

A regional council ICT system shared by seven councils is heading for a major upgrade while Wellington City is also seeking a digital boost.

Regional Software Holdings Ltd (RSHL), which is owned by six regional councils and serves one other as a customer is aiming to go to market for a development partner on the project this month.

The founding partner councils went to market for a shared system in 2008, but were unable to find a suitable commercial product. 

Datacom won a subsequent deal to develop the system and Regional Software Holdings was established in 2012 to manage the project and own the system, known as the Integrated Regional Information Solution (IRIS).

"This next evolutionary step must include the technology required to offer flexible, mobile and digital end-to-end processes that are standardised across the sector," a preliminary notice issued on Friday says.

"Furthermore, as the role of regional councils evolves rapidly, councils require a platform that can adapt with them."

RSHL said it was looking for a technology partner with the experience and capability to deliver process design excellence and a scalable system that will remain fit for purpose.

RSHL is looking for a scalable and integrated solution that can be easily interfaced with other systems as well as one that is more customer orientated, providing transparency to the customer.

It should also encompass end-to-end processes, support workflow and deliver a robust data structure that facilitates consolidated data management and reporting, without compromising speed or maintainability.

RSHL is owned by the Northland, Horizons, Taranaki, West Coast, Southland and Waikato regional councils and also serves Hawke's Bay regional council as a customer.

Separately, Wellington City Council is aiming to replace its current customer service request management system (called Confirm) and to bring its IT services back in-house.

The council said in a tender it needed to improve our customer service and customer outcomes. 

"To do this, we need to continuously improve data quality, business processes and tools to enable better insights into our operations and communities to foster evidence based decision making."

Wellington City has been struggling to complete "Project Odyssey", an implementation of Technology One's cloud-based council software.

The council had "paused" the second phase of the project which covered customer relationship and service management as well as land and property management and HR management, after glitches saw suppliers going unpaid.

Wellington Council's manager of business information and technology, Channa Jayasinha, told Reseller News last year that a positive aspect of the delay in phase two was that council will be able to consider the needs of some new initiatives and the Smart Council Strategy focused around improving the customer service interactions, online channels and self- service opportunities.