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Spark details expanded TaaS portfolio for government agencies

TaaS panel offering grows across contact centre and unified communications categories
Jolie Hodson - CEO of Spark Digital.

Jolie Hodson - CEO of Spark Digital.

Spark has added a slew of new offerings to its Telecommunications-as-a-Service (TaaS) portfolio for government agencies.

A refresh of the Department of Internal Affairs' TaaS panel last month will see the telco adding contact centre, unified communication, cloud security access brokerage and site connectivity services to its product and service portfolio.

Spark's portfolio offers services including hosted collaboration solutions through Cisco, Microsoft Skype for Business and Genesys PureCloud, a cloud-based contact centre service.

"We are particularly excited about the addition of unified communication and contact centre services as it allows government agencies to increase productivity, reduce business expenditure, enable remote working and deliver better services to New Zealanders," Spark Digital CEO Jolie Hodson said.

"Unified communication is already deeply ingrained in our core business with a range of customers.

"The expansion of our TaaS portfolio means our plethora of experience in voice can now be transferred to government agencies looking for a broad range of common capability offerings."

Specific to Genesys, Hodson said Spark will deliver a "true cloud-based contact centre offering" to the TaaS marketplace, allowing small to large eligible agencies to improve the management of customer interactions.

"Through this presence on the TaaS panel, more New Zealand government agencies will have access to leading customer experience technologies featuring low up-front capital requirements, simple deployment, high levels of security and responsive scalability," Genesys vice president of A/NZ Gwilym Funnell added.

"We are excited to bring world-class customer experience solutions in the cloud to a wider range of public sector organisations."

Spark also expanded its TaaS offering last November to include two government networks and a meeting room service.

The full list of the latest additions to the government's TaaS panel is here.