Reseller News

Backlash after Vodafone axes email services

Customers unhappy as disruption looms for long-standing email addresses
Customers not happy as email services cancelled.

Customers not happy as email services cancelled.

Vodafone New Zealand's decision to axe legacy email services is drawing the ire of customers.

The telco giant confirmed it will end email services, including Clear and Paradise accounts, at the end of November. However, long-term customers are dismayed by the news and an online backlash is developing.

Between 200,000 and 250,000 customers will be affected, spokeswoman Susan McGregor Bevan told Stuff, and Vodafone will encourage customers to use services from Google or Microsoft.

But Kiwi customers are unimpressed.

"Bugger. Hubby and I are both on Vodafone emails (net and co) and haven't had any issues with spam at all. I don't want to use Gmail as my main platform for the same reasons everyone else has already mentioned.  Not happy with Vodafone!  Time for another provider perhaps....." one Stuff commenter wrote.

"Why would I bother to use your other services? If you can't even sort out email why on earth should you be trusted with anything else...Cheerio from me!" another chimed in.

"Holy holy heck. They show yet again that their customers don't matter. I've got people who only email every few years or more - it is why I decided to still pay solely for the email service, even though I don't use any other services.

"Well, VF - you'll *never* *ever* get my business again. Not mobile. Not landline. Not internet (with fibre coming, so comes chance for changing the provider)," said yet another as commnets piled up.

Over the years Vodafone has started or acquired numerous email domains, including its own,, and - all will cease after the telco failed to get on top of persistent technical problems with the services.

Vodafone is not the only local telco facing such challenges, with Spark recently divorcing its services from Yahoo, taking them instead to local provider SMX.

Spark boss Simon Moutter had been scathing of Yahoo's performance on Twitter and even publicly cringed when Yahoo CEO Marissa Mayer left the company with a US$23 million golden handshake.