Customers seek consulting as digital transformation projects take shape
- 06 December, 2016 10:11
As digital transformation pilot projects shift to scale, companies will demand consulting around operations, and organisation and change.
Consequently, three factors will likely drive an increase in management consulting revenue in 2017.
“First, vendors’ investments in collaborative centres will expand client relationships and engagements,” Technology Business Research principal analyst, Patrick Heffernan, said.
“Second, as emerging technology and digital transformation adoption shifts from pilot projects to scale this will increase demand for operations, and organisation and change consulting.
“Lastly, ongoing global macroeconomic concerns ill fuel global demand for consulting.”
In TBR’s latest Management Consulting Benchmark, Deloitte remains the largest vendor by annual revenue, and the financial services vertical continues to generate over a quarter of total benchmarked revenue.
Despite all consultancies’ investments in technology, operations management continues to be the largest service line as greater opportunities exist for consultancies around the road-mapping, designing and managing components of engagements.
Management consulting vendors continue to leverage acquisitions to gain local talent, industry expertise and nontraditional skill sets (e.g., data scientists, designers, technologists); however, the way acquisitions are integrated into consultancies is evolving.
Consultancies are keeping the acquired firms’ names, running the firms as separate practices and/or subsidiaries, and sometimes using M&As as change agents such as applying best practices from the acquired firms into their existing businesses.
Almost every vendor has developed some sort of collaborative centre to co-innovate with clients, increase engagement frequency, and maintain client loyalty and trust.
While the majority of vendors are using these centres to expand into existing client accounts, TBR believes vendors will brand their capabilities and/or consulting approaches to distinguish their offerings with differing emerging technologies in specific industry verticals.
Additionally, TBR anticipates these centres will capture strategy and technology consulting opportunities, and also lead to increased operations management consulting work, particularly post-implementation.