Telcos offer $100 credit to disgruntled Kiwis following Samsung calamity
- 14 October, 2016 07:23
Spark and Vodafone are offering $100 credit to customers in New Zealand, following plans to return and replace Samsung Galaxy Note7 devices.
A matter of days after Samsung announced its intention to discontinue its flagship device, the country’s leading telcos are attempting to help make amends through a gift card offer.
Spark, together with Samsung, is posting customers a $100 gift card following the return of their Note7 device to a Spark store - the gift card is not restricted to Spark stores and can be spent on whatever the customer decides.
“We’re hugely grateful for our customers’ patience throughout this process and we hope this gift, which they can use in whatever way they like, will go a little way toward showing how much we’ve valued their cooperation,” Spark’s CEO of Home, Mobile and Business, Jason Paris, said.
“We’ve been communicating directly with each of our Note7 customers throughout this process, so this is a way of completing the exchange on a good note.”
Paris said that customers who have already returned their Note7 devices, and those who swapped their first Note7 for another device, will also receive a $100 gift card.
“The gift will be posted to any customer of ours who has or will return their Note7,” he added. “Whether in the first recall or the current one.”
Paris said Spark Note7 customers who return devices are entitled to a full refund of the amount they have paid for the Note7.
According to the telco, this includes the option to swap for another device, receive the refund as a Spark account credit, or receive the refund into their bank account.
Meanwhile Vodafone, also in partnership with Samsung, has also revealed that Note7 customers will be issued with a $100 credit to compensate them for the stress and inconvenience of having to replace and/or return their device.
Vodafone said customers who have already returned their Note 7 will be issued with the account credit almost immediately, but customers who are yet to return their device will have the credit applied to their account following the return of the device.
“We know that the requirement to return the Note 7 has been a major inconvenience for many of our customers,” Vodafone Consumer Director, Matt Williams, added.
“To thank all of our customers for responding so quickly, and to compensate them for the hassle and stress, we are working with Samsung to provide a $100 credit.
“We really appreciate how understanding our customers have been to this situation and want to say thank you.”