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INSIGHT: Top 4 reasons why managed services are benefitting business

“Managed services compliment the work of the IT team, giving them back time to focus on strategic objectives."

Organisations that choose to selectively partner with managed service providers can optimise their legacy ICT infrastructure, innovate with outsourced technologies, and reduce the costs and burden associated with managing ICT internally.

By contrast, organisations that manage ICT infrastructure internally often have IT services that are expensive, unreliable and vulnerable to risks.

“Managed services compliment the work of the IT team, giving them back time to focus on strategic objectives,” says Darren Christophersen, General Manager, Operations, Applications & Consulting, Empired.

Empired outlines the four reasons IT departments are partnering with managed service providers:

1. Reduced costs:

Operating and maintaining IT services internally is costly and time consuming.

Managed services deliver long-term cost reductions and help the IT team focus on key business initiatives by reducing the amount of time employees spend on operational tasks.

2. Improved dependability:

Managed service providers offer reliable service by combining the scalable flexibility of outsourced solutions with optimised internal infrastructure and resources.

Specialist technicians provide central and constant management of all ICT infrastructure, and onsite operational support for internal teams as required.

3. Reduced risks:

Managed service providers help IT organisations reduce risks by ensuring best practice management processes and industry-standard tools are adopted across all service areas.

This also creates a consistent approach to business and drives operational efficiency.

4. Increased innovation:

IT organisations can benefit from the managed service provider’s innovative approach to end-to-end IT infrastructure and business solutions.

Businesses can access outsourced, best-in-class technology with managed services, and benefit from innovative solution designs and implementations that optimise existing services and infrastructure.