Reseller News

Apple extends iBook logic board repair programme

APPLE has extended the scope of its iBook logic board repair programme to include models manufactured from May 2002 to October 2003. The original programme, launched in late January, only covered iBooks made up to April 2003.

When the programme was first announced, Apple senior vice president of Worldwide Product Marketing Phil Schiller explained that Apple initiated the programme to correct a display problem caused by a component failure on the logic board of specific iBook systems. The component failure caused any one of the following symptoms: Scrambled or distorted video; Appearance of unexpected lines on the screen; Intermittent video image; Video freeze; or the Computer starts up to blank screen.

"We are launching a repair extension program which will repair these components for free, and we will offer a full refund to customers who have already paid for this repair. Our first priority is to take care of our customers," said Schiller, in a statement provided to MacCentral.

The logic board repair extension programme covers iBooks with serial numbers in the following range: UV220XXXXXX to UV342XXXXXX. Such iBooks may be referred to as iBook (16 VRAM), iBook (14.1 LCD 16 VRAM), iBook (Opaque 16 VRAM), iBook (32 VRAM), iBook (14.1 LCD 32 VRAM), iBook (800MHz 32 VRAM), iBook (900MHz 32 VRAM), iBook (14.1 LCD 900MHz 32 VRAM).

Apple's worldwide repair programme covers the repair or replacement of iBook main logic boards at Apple's expense, including shipping. Apple will also reimburse customers who paid to have their iBook repaired for this defect, if the system qualifies based on its serial number.