Now you see it... now you don’t
- 23 June, 2005 22:00
CHRISTCHURCH distributor Go Direct has made a slight reappearance, but seems set to vanish again.
The company seems almost certainly to have gone under, while its owner Mark Slattery is reportedly about to leave the country.
An article in the last issue of Reseller News (June 10, 2005) reported on the apparent closure of the company and failed attempts to reach Slattery.
But this week Reseller News received an email purportedly from Slattery, and at least one former customer reports to have made contact with him.
The customer, who does not want to be identified, says in his recent contact with Slattery he was told Go Direct should be wound down by the end of June and that Slattery plans to relocate to Asia.
The email sent to Reseller News thanked us for our interest and states Slattery plans to release a statement at the end of the month.
Meanwhile, some good news has emerged for resellers who are left supporting Daewoo monitors sourced from Go Direct. The Christchurch branch of electronics servicing chain Tisco has bought Go Direct’s supply of monitor spares.
Bryan Edwards, Tisco Christchurch owner, says with Go Direct’s exit the three-year warranty on the monitors is no longer in effect.
He says Tisco will supply parts at a nominal charge for monitors that would have been under warranty, but will not cover labour fees.
The company has a limited supply of parts available and resellers can approach any Tisco branch in New Zealand to obtain them.
Tisco is trying to strike a deal with Daewoo in Korea to source parts directly on an ongoing basis.
Some resellers that have spoken to Reseller News say they have had troubles with the Daewoo monitors and are concerned over who is responsible for warranty service on the products.
But former customer Aaron Lovelace, CEO of Worldsbestpcs.com in Kaiapoi in the South Island, believes it was a single shipment of faulty monitors which ruined Go Direct.
“The products were good, they were sharp and clear. Those who are having problems may have struck the bad batch,” he says.
Nevertheless, Lovelace is still concerned about supporting the monitors he has sold.
“Now that the warranty has fallen over, it comes back to our door,” he says.
Resellers run the risk of losing their profit margins if they are saddled with fixing machines under warranty, he says.