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Aspect buys Quilogy for contact center expertise

  • Tim Greene (Network World)
  • 13 January, 2010 06:00

Aspect has bought Quilogy, creating a systems-integrating company with expertise in Microsoft unified communications as well as Microsoft collaboration software.

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The plan is to use expertise from Quilogy to offer customers contact center collaboration tools via Microsoft SharePoint.. Previously, Aspect offered just its own contact center software that it could integrate with Microsoft's Office Communications Server.

Aspect will apply SharePoint directly to contact centers, for example, enabling such services as expert search in which agents can find subject matter experts company-wide to answer callers' questions, Aspect says.

Aspect says it plans to keep most of the 200-plus Quilogy employees. Aspect says Quilogy revenues are about $30 million, and would not reveal the purchase price.