Menu
Digital Island gains AWS service delivery for Amazon Connect designation

Digital Island gains AWS service delivery for Amazon Connect designation

Work to stand up a national COVID-19 case investigation service recognised.

Leon Sheehan (Digital Island)

Leon Sheehan (Digital Island)

Credit: Supplied

Spark-owned cloud communication unit Digital Island has achieved Amazon Web Services' service delivery designation for Amazon Connect.

The designation recognised Digital Island followed best practices, demonstrated technical proficiency and achieved proven success delivering AWS' omnichannel cloud contact centre service to end customers.

This included the bespoke deployment of Amazon Connect for customer Reach Aotearoa, an independent provider of public sector research and telehealth services, which partnered with Digital Island to stand up a national COVID-19 case investigation service within seven days.

“Enabled by sophisticated communication systems, our 1500 call agents were a critical part of New Zealand’s pandemic response, supporting the wellbeing of more than one million New Zealanders,” said Reach general manager Neil Tee.

To support the integration and deployment of its solutions, AWS established the AWS Service Delivery programme to help customers identify consulting partners with deep experience delivering specific services. 

“We are a passionate team supporting New Zealand companies to achieve their technology aspirations, through the cloud services that AWS provides," said Leon Sheehan, CEO of Digital Island.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags AWSDigital IslandsparkAmazon Connect

Events

EDGE 2024

Register your interest now for EDGE 2024!

Featured

Slideshows

How MSPs can capitalise on integrating AI into existing services

How MSPs can capitalise on integrating AI into existing services

​Given the pace of change, scale of digitalisation and evolution of generative AI, partners must get ahead of the trends to capture the best use of innovative AI solutions to develop new service opportunities. For MSPs, integrating AI capabilities into existing service portfolios can unlock enhancements in key areas including managed hosting, cloud computing and data centre management. This exclusive Reseller News roundtable in association with rhipe, a Crayon company and VMware, focused on how partners can integrate generative AI solutions into existing service offerings and unlocking new revenue streams.

How MSPs can capitalise on integrating AI into existing services
Access4 holds inaugural A/NZ Annual Conference

Access4 holds inaugural A/NZ Annual Conference

​Access4 held its inaugural Annual Conference in Port Douglass, Queensland, for Australia and New Zealand from 9-11 October, hosting partners from across the region with presentations on Access4 product updates, its 2023 Partner of the Year awards and more.

Access4 holds inaugural A/NZ Annual Conference
Show Comments