Menu
Nice recruits BayCom to deliver its cloud contact centre into NZ

Nice recruits BayCom to deliver its cloud contact centre into NZ

Cloud-based contact centres enable omni-channel customer engagement

Credit: Supplied

Auckland-based BayCom Communications is partnering with with Nice inContact to offer the company's CXone cloud contact centre system in New Zealand.

BayCom general manager Steve Bower said the company can design, implement and support the CXone contact centre as a service nationwide.

Customer communications have evolved from the traditional telephony call centre to omnichannel digital engagements, including webchat, email and social media platforms, BayCom said.

Nasdaq-listed Nice's CXone provided a scalable and unified cloud-based contact centre to allow organisations to engage with customers in the channels they prefer.

Darren Rushworth, Asia-Pacific president of Nice, said BayCom had a track record of customer-focused contact centre deployments. 

"The combined experience of BayCom and Nice inContact’s industry-leading CXone platform will help our customers to deliver on their digital transformation strategies, enable work-from-anywhere mode seamlessly, and provide the customer experience expected in today’s digital age and beyond," he said.

Baycom, which has offices in Auckland, Tauranga, Nelson, and Christchurch, was named unified communications channel partner of the year in the export category by NEC for the third year in a row in August.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags contact centresNICE inContactBaycom Communications

Events

Featured

Slideshows

Channel kicks 2021 into gear as After Hours returns to Auckland

Channel kicks 2021 into gear as After Hours returns to Auckland

After Hours made a welcome return to the channel social calendar with a bumper crowd of partners, distributors and vendors descending on The Pantry at Park Hyatt in Auckland to kick-start 2021.

Channel kicks 2021 into gear as After Hours returns to Auckland
The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

Hundreds of leaders from the New Zealand IT industry gathered at the Hilton in Auckland on 17 November to celebrate the finest female talent in the Kiwi channel and recognise the winners of the Reseller News Women in ICT Awards (WIICTA) 2020.

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards
Show Comments