Menu
Software AG data downloaded after malware attack

Software AG data downloaded after malware attack

IT infrastructure had been affected by a malware attack since the evening of 3 October 2020

Credit: Dreamstime

German enterprise software vendor Software AG has revealed that data was downloaded from its servers and employees’ PCs following a malware attack it claims began affecting its IT infrastructure on 3 October. 

“On 5 October 2020, Software AG disclosed that it is affected by a malware attack,” the company said in a statement on 8 October. “The malware is not fully contained yet, and Software AG's systems remain being affected by the attack.

“Today, Software AG has obtained first evidence that data was downloaded from Software AG's servers and employee notebooks. There are still no indications for services to the customers, including the cloud-based services, being disrupted. The company is refining its operations and internal processes continuously."

The company said it was further investigating the incident and was doing everything in its power to contain the data leak and to resolve the ongoing disruption of its internal systems. In particular, it said, it was working to restart its internal systems, which had been shut down for security reasons, as soon as possible.

On 5 October, the vendor disclosed that its IT infrastructure had been affected by a malware attack since the evening of 3 October 2020.

Although services to its customers, including its cloud-based services, remained unaffected, Software AG chose to shut down its internal systems in what it referred to as a controlled manner, in accordance with the company's internal security regulations. 

“The company is in the process of restoring its systems and data in order to resume orderly operation. However, helpdesk services and internal communication at Software AG are currently still being affected,” Software AG said in the 5 October disclosure. 

“If required to secure its service levels, Software AG will enhance its interim helpdesk system. Software AG is not aware of any customer information being accessed by the malware attack. Software AG is further investigating the incident and is doing everything in its power to resolve the resulting disruption as soon as possible,” the company said. 


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags malwaresoftware AG

Events

Why experience is the new battleground for partners

Join us for an exclusive webinar, in association with Hewlett Packard Enterprise and Technology Services Industry Association (TSIA) and learn about the latest industry insights and how technology services continue to evolve to deliver differentiated value, and how partners can be successful in 2021 and beyond.

Featured

Slideshows

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

Hundreds of leaders from the New Zealand IT industry gathered at the Hilton in Auckland on 17 November to celebrate the finest female talent in the Kiwi channel and recognise the winners of the Reseller News Women in ICT Awards (WIICTA) 2020.

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards
Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

The leading female front runners of the New Zealand ICT industry joined together for the annual Reseller News Women in ICT Awards event at the Hilton in Auckland, during which hundreds of guests celebrated 13 outstanding individuals who won awards, chosen from more than 50 finalists representing over 30 organisations.

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards
Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

More than 500 channel leaders gathered in Auckland on 21 October at the ​Reseller News Innovation Awards ​2020 to celebrate the achievements of the New Zealand technology industry's top partners, start-ups, vendors, distributors and individuals.

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners
Show Comments