Menu
Max Kelsen serves automated rostering to Domino’s Pizza

Max Kelsen serves automated rostering to Domino’s Pizza

Solution uses Amazon Web Services’ (AWS) machine learning

Credit: Dreamstime

Max Kelsen has “taken out the guesswork” of staff rostering for Domino’s Pizza using Amazon Web Services’ machine learning technology.

The Brisbane-based provider deployed the automated Cognitive Rostering system, which uses machine learning to create rosters based on previous and predicted sales.

Coming a month after Max Kelsen achieved AWS’ machine learning (ML) competency status, the solution covers 20,000 staff across 800 stores in Australia and New Zealand.

“Previously, our franchisees and managers built rosters manually – relying on anecdotal knowledge about which days were busier or quieter and how many team members were required for each shift,” explained Michael Gillespie, Domino’s chief digital and technology officer.

“This was a time consuming process and not always 100 per cent accurate. Cognitive Rostering takes the guesswork out of it and helps our stores roster appropriately for forecasted sales. That means no more being understaffed on a busy night, or overstaffed on a quiet night.”

Built using software from rostering technology provider Tanda, the platform took a year to roll out for the pizza giant and work remains ongoing. 

Services also used by the system include Amazon SageMaker, Amazon Elastic Kubernetes Service (EKS), and Amazon Simple Storage Service (S3).

“Artificial intelligence and machine learning solutions, developed in Australia, have the potential to change business models, because they can play a key role in transforming the entire value chain of retail businesses, from predicting sales, forecasting staff and improving customer satisfaction and loyalty,” Max Kelsen co-founder and CEO Nick Therkelsen-Terry said.

The deployment follows Max Kelsen joining a project aimed at analysing the behaviour of COVID-19 in intensive care patients using AI.

In collaboration with the University of Queensland, Max Kelsen will be applying AI to enable the project consortium to analyse millions of data inputs about patient responses to the disease to rapidly improve the understanding of risk factors, treatment efficacy strategies and other important information.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags dominos pizza

Brand Post

Featured

Slideshows

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

Hundreds of leaders from the New Zealand IT industry gathered at the Hilton in Auckland on 17 November to celebrate the finest female talent in the Kiwi channel and recognise the winners of the Reseller News Women in ICT Awards (WIICTA) 2020.

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards
Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

The leading female front runners of the New Zealand ICT industry joined together for the annual Reseller News Women in ICT Awards event at the Hilton in Auckland, during which hundreds of guests celebrated 13 outstanding individuals who won awards, chosen from more than 50 finalists representing over 30 organisations.

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards
Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

More than 500 channel leaders gathered in Auckland on 21 October at the ​Reseller News Innovation Awards ​2020 to celebrate the achievements of the New Zealand technology industry's top partners, start-ups, vendors, distributors and individuals.

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners
Show Comments