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COVID-19: the challenges and opportunities for NZ service providers

COVID-19: the challenges and opportunities for NZ service providers

Analyst firm IDC takes a close look at the New Zealand IT market amid the coronavirus pandemic

Credit: Photo by Pawel Janiak on Unsplash


According to IDC, early areas of growth will be tied to enabling collaboration, business continuity and risk management. 

In the mid-term, IDC expects the focus to turn to integration and the refinement of urgently deployed working from home solutions, building resiliency and supply chain diversity, and strengthening onshore or offshore delivery models. 

Some recommendations

IDC goes further, recommending some actions that IT service providers can as they work to minimise the potential challenges of the current climate and maximise the potential opportunities that are expected to arise as a result of the current and ongoing disruptions. 

First and foremost, IDC suggests that empathy and support for customers must be the top priority. 

“This is not the time to be tone deaf and be seen as profiteering from COVID-19,” it said.

Next, IDC recommends that IT service providers take a community collaboration approach, suggesting that a successful reboot of the New Zealand economy and getting businesses back on their feet quickly will rely on multi-partisan collaboration to resolve the roadblocks to recovery.

Finally, IDC suggests that risk mitigation should be a top priority for every business.

“Businesses and the ICT ecosystem must be prepared to flex dependent on market fluctuations. Many business’s risk management and contingency planning only covers short-term disruption — COVID-19 has proven that this approach is woefully inadequate,” the report stated.


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