Menu
PwC joins partner ecosystem of SAP-owned Qualtrics

PwC joins partner ecosystem of SAP-owned Qualtrics

Partnership builds on existing SAP alliance

Credit: Dreamstime

PwC has joined the partner network of SAP-owned Qualtrics with the aim of standardising customer and employee experience programs on the vendor’s Experience Management (XM) platform.

Expanding on an existing alliance with SAP, the consultancy house will provide advisory services specific to customer loyalty and retention, employee productivity and time-to-market, backed up by advanced people analytics research.

“Building brand equity is no longer solely dependent on delivering products - it has become increasingly driven by the customer and employee experiences organisations provide their stakeholders,” said Matt Egol, principal of Digital Strategy and Innovation at PwC.

“Qualtrics is uniquely positioned to collaborate with PwC as the leading experience management platform capable of delivering value across customer and employee experiences that drive the bottom line. We look forward to expanding our relationship with SAP.”

The partnership will also act on experience data such as employee engagement and customer feedback, combined with operational data which includes employee attrition or customer lifetime value.

This data will be extracted from existing customer relationship management (CRM) systems and processes, including SAP C/4HANA, S/4HANA and SuccessFactors.

“Organisations need the right experts and technology to proactively manage, predict, and exceed customer and employee expectations,” added John Torrey, chief ecosystem officer at Qualtrics. “The combination of PwC’s renowned digital transformation practice and Qualtrics’ leadership in experience management will empower organisations to focus on delivering great experiences that ultimately impact a company’s business outcomes.

“As a result, organisations can holistically measure and take action on improving their customer and employee experience programmes to create a competitive advantage in their industries.”


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags SAPPwCQualtrics

Events

Featured

Slideshows

Meet the Reseller News 30 Under 30 Tech Awards 2020 winners

Meet the Reseller News 30 Under 30 Tech Awards 2020 winners

This year’s Reseller News 30 Under 30 Tech Awards were held as an integral part of the first entirely virtual Emerging Leaders​ forum, an annual event dedicated to identifying, educating and showcasing the New Zealand technology market’s rising stars. The 30 Under 30 Tech Awards 2020 recognised the outstanding achievements and business excellence of 30 talented individuals​, across both young leaders and those just starting out. In this slideshow, Reseller News honours this year's winners and captures their thoughts about how their ideas of leadership have changed over time.​

Meet the Reseller News 30 Under 30 Tech Awards 2020 winners
Reseller News Exchange Auckland: Beyond the myths — how partners can master cloud security

Reseller News Exchange Auckland: Beyond the myths — how partners can master cloud security

This exclusive Reseller News Exchange event in Auckland explored the challenges facing the partner community on the cloud security frontier, as well as market trends, customer priorities and how the channel can capitalise on the opportunities available. In association with Arrow, Bitdefender, Exclusive Networks, Fortinet and Palo Alto Networks. Photos by Gino Demeer.

Reseller News Exchange Auckland: Beyond the myths — how partners can master cloud security
Reseller News welcomes industry figures at 2020 Hall of Fame lunch

Reseller News welcomes industry figures at 2020 Hall of Fame lunch

Reseller News welcomed 2019 inductees - Leanne Buer, Ross Jenkins and Terry Dunn - to the fourth running of the Reseller News Hall of Fame lunch, held at the French Cafe in Auckland. The inductees discussed the changing face of the IT channel ecosystem in New Zealand and what it means to be a Reseller News Hall of Fame inductee. Photos by Gino Demeer.

Reseller News welcomes industry figures at 2020 Hall of Fame lunch
Show Comments