Menu
Google deploys Duplex tech to report accurate store hours in NZ

Google deploys Duplex tech to report accurate store hours in NZ

Duplex uses AI to conduct natural language conversations on the phone

Google is trialing AI and natural language processing to report accurate store hours in New Zealand

Google is trialing AI and natural language processing to report accurate store hours in New Zealand

Credit: Photo 25019154 © Viorel Dudau - Dreamstime.com

Google is starting a pilot this week to confirm Labour Weekend holiday hours for a small number of local businesses in New Zealand using Google Duplex technology. 

Duplex uses AI to conduct natural conversations to carry out complex tasks over the phone.

Businesses in the pilot group will receive an automated call from Google asking to confirm their hours for the upcoming Labour Day public holiday on October 28. 

Once confirmed, these times will automatically be updated on Google Maps and Search for anyone searching for the business info for the holiday. 

"We’re also mindful of including controls for businesses, said Scott Huffman, Google’s VP of engineering in a post.

"If a business wants to opt-out of receiving calls from Google, we’ll honour that."

Businesses can either say that over the phone or change their settings in Google My Business.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags retailNew Zealandnatural language processingtrialGoogle Duplexartificial intelligence

Featured

Slideshows

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

Hundreds of leaders from the New Zealand IT industry gathered at the Hilton in Auckland on 17 November to celebrate the finest female talent in the Kiwi channel and recognise the winners of the Reseller News Women in ICT Awards (WIICTA) 2020.

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards
Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

The leading female front runners of the New Zealand ICT industry joined together for the annual Reseller News Women in ICT Awards event at the Hilton in Auckland, during which hundreds of guests celebrated 13 outstanding individuals who won awards, chosen from more than 50 finalists representing over 30 organisations.

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards
Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

More than 500 channel leaders gathered in Auckland on 21 October at the ​Reseller News Innovation Awards ​2020 to celebrate the achievements of the New Zealand technology industry's top partners, start-ups, vendors, distributors and individuals.

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners
Show Comments