Irish IT managed services company Evros Technology Group is opening an Auckland operations centre, delivering up to 100 local jobs to the market.
The centre will make skilled IT support and security services available to clients around the globe on a 24/7 basis.
The opening also lays a foundation for Evros to offer services to clients in the southern hemisphere.
Evros said the new centre will allow it to increase systems management capacity, enhance user and systems security, future proof business continuity and speed up service delivery for clients while improving the quality of life of staff with more sociable hours.
Evros has chosen Auckland for its first global expansion centre due to the quality of the workforce and in particular the large number of multilingual IT staff which will enable the company to expand its services across the Southern Hemisphere, including to the Asian market.
"The growing dependence on IT in every industry sector and the huge material risks security breaches or downtime can make to a business means support or security services cannot afford to be a 9 to 5 role anymore with a skeleton after hours staff," said Brian Larkin, managing director of Evros.
"And in the same breath, we can’t expect a great workforce to thrive on a night shift. The investment to build a centre in Auckland is a win-win for both our clients and our staff, and one we are very excited about.”
Evros expect to hire between 50 to 100 staff in Auckland in the next 24 months to service their northern hemisphere clients, who number more than 200 across government, aviation, agtech, financial services and pharmaceuticals.
Gary Corley, Evros’s Auckland based service delivery manager, explained that the excellent skill base, education and quality of service delivery of the New Zealand IT workforce made the decision to invest in New Zealand easy.
“In Ireland we pride ourselves on the skills level and distinction of our staff and the potential workforce," he said.
"We see the same quality of graduates and experienced professionals in New Zealand so we know the local workforce will integrate seamlessly into delivery the high-standard of service our clients expect”.
Once the global helpdesk model is complete for their northern hemisphere clients, Evros plans to offer the same service to clients in the southern hemisphere, providing their Dublin based staff of over 400 people for after-hours support.