Menu
Westpac backs Aider digital assistant for small businesses

Westpac backs Aider digital assistant for small businesses

Auckland start-up to help Westpac's SME customers make data led decisions

Brendan Roberts and Pete Weaver (Aider)

Brendan Roberts and Pete Weaver (Aider)

Auckland AI software company Aider is working with Westpac NZ to provide conversational digital assistance to small and medium-sized enterprises.

The collaboration with Westpac’s Digital Ventures team is aimed at helping business owners make fast, data-led decisions to improve their efficiency and bottom line. 

There is also a customer service benefit for Westpac’s 85,000 SME customers, who can use Aider’s “Contact Me” function if they need to speak with a bank representative.

Aider is already part of the Xero ecosystem of applications and can be connected to a wide variety of other Xero add-ons.

Users can make queries by text, voice-to-text or a voice assistant such as Alexa to query operating metrics such as sales, staffing, cashflow and more.

“We believe in human-centric AI and created Aider to give small business owners easy access to the information they need to make better business decisions,” said Aider co-founder Pete Weaver.

“With the Aider app, you simply ask for what you want – whether it’s your total expenditure for the last week or your top selling products for the day – and get instant access to the data you need.

“Banking relationships are critical to SMEs and we look forward to working more with Westpac to help serve their customers.”

Aider is available to anyone in Australia and New Zealand via the Google Play and Apple App stores. A free three-month trial will be available to Westpac NZ customers.

Westpac NZ head of Digital Ventures Lewis Billinghurst said SMEs make up 97 per cent of businesses in New Zealand, yet this market is often under-served and under-informed. 

“We see great value in being able to introduce SMEs to artificial intelligence in an easily-consumed format,” he said.

Aider currently targets the retail and hospitality market in Australasia, with plans to expand to different industries and locations.

As artificial intelligence continues to progress, the Aider team could eventually use its machine learning technology to train Aider to answer questions important to Westpac customers.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags AIdigital assistantAider

Brand Post

Featured

Slideshows

Reseller News Platinum Club celebrates leading partners in 2019

Reseller News Platinum Club celebrates leading partners in 2019

The leading players of the New Zealand channel came together to celebrate a year of achievement at the annual Reseller News Platinum Club lunch in Auckland. Following the Reseller News Innovation Awards, Platinum Club provides a platform to showcase the top performing partners and start-ups of the past 12 months.

Reseller News Platinum Club celebrates leading partners in 2019
Reseller News hosts alumnae breakfast for Women in ICT Awards

Reseller News hosts alumnae breakfast for Women in ICT Awards

Reseller News hosted its second annual alumnae breakfast for the Women in ICT Awards in New Zealand, designed to showcase the leading female leaders in the industry. Held at The Cordis in Auckland, attendees came together to hear inspiring keynotes and panel discussions, alongside high-level networking among peers. Photos by Gino Demeer.

Reseller News hosts alumnae breakfast for Women in ICT Awards
Reseller News Innovation Awards 2019: meet the winners

Reseller News Innovation Awards 2019: meet the winners

Reseller News honoured the standout players of the New Zealand channel in front of more than 480 technology leaders in Auckland on 23 October, recognising the achievements of top partners, emerging entrants and innovative start-ups.

Reseller News Innovation Awards 2019: meet the winners
Show Comments