Menu
Westpac backs Aider digital assistant for small businesses

Westpac backs Aider digital assistant for small businesses

Auckland start-up to help Westpac's SME customers make data led decisions

Brendan Roberts and Pete Weaver (Aider)

Brendan Roberts and Pete Weaver (Aider)

Auckland AI software company Aider is working with Westpac NZ to provide conversational digital assistance to small and medium-sized enterprises.

The collaboration with Westpac’s Digital Ventures team is aimed at helping business owners make fast, data-led decisions to improve their efficiency and bottom line. 

There is also a customer service benefit for Westpac’s 85,000 SME customers, who can use Aider’s “Contact Me” function if they need to speak with a bank representative.

Aider is already part of the Xero ecosystem of applications and can be connected to a wide variety of other Xero add-ons.

Users can make queries by text, voice-to-text or a voice assistant such as Alexa to query operating metrics such as sales, staffing, cashflow and more.

“We believe in human-centric AI and created Aider to give small business owners easy access to the information they need to make better business decisions,” said Aider co-founder Pete Weaver.

“With the Aider app, you simply ask for what you want – whether it’s your total expenditure for the last week or your top selling products for the day – and get instant access to the data you need.

“Banking relationships are critical to SMEs and we look forward to working more with Westpac to help serve their customers.”

Aider is available to anyone in Australia and New Zealand via the Google Play and Apple App stores. A free three-month trial will be available to Westpac NZ customers.

Westpac NZ head of Digital Ventures Lewis Billinghurst said SMEs make up 97 per cent of businesses in New Zealand, yet this market is often under-served and under-informed. 

“We see great value in being able to introduce SMEs to artificial intelligence in an easily-consumed format,” he said.

Aider currently targets the retail and hospitality market in Australasia, with plans to expand to different industries and locations.

As artificial intelligence continues to progress, the Aider team could eventually use its machine learning technology to train Aider to answer questions important to Westpac customers.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags AIdigital assistantAider

Events

Why experience is the new battleground for partners

Join us for an exclusive webinar, in association with Hewlett Packard Enterprise and Technology Services Industry Association (TSIA) and learn about the latest industry insights and how technology services continue to evolve to deliver differentiated value, and how partners can be successful in 2021 and beyond.

Featured

Slideshows

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

Hundreds of leaders from the New Zealand IT industry gathered at the Hilton in Auckland on 17 November to celebrate the finest female talent in the Kiwi channel and recognise the winners of the Reseller News Women in ICT Awards (WIICTA) 2020.

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards
Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

The leading female front runners of the New Zealand ICT industry joined together for the annual Reseller News Women in ICT Awards event at the Hilton in Auckland, during which hundreds of guests celebrated 13 outstanding individuals who won awards, chosen from more than 50 finalists representing over 30 organisations.

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards
Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

More than 500 channel leaders gathered in Auckland on 21 October at the ​Reseller News Innovation Awards ​2020 to celebrate the achievements of the New Zealand technology industry's top partners, start-ups, vendors, distributors and individuals.

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners
Show Comments