Auckland based First Software’s N2 ERP has gone live at mobile phone repair and accessory store chain Omni Tech.
All 33 of Omni Tech’s stores switched over on 1 April.
The project started in mid-January 2019 and was delivered on a very tight timeframe of 10 weeks on time and on budget.
N2 ERP is used for point of sale (POS), inventory, procurement, reporting and financials at both the company owned stores and franchises.
Stock visibility across multiple companies and stores was previously an issue for Omni Tech store staff but with the implementation they can now see all available stock in all stores.
Future plans for N2 ERP at Omni Tech include ecommerce websites and managing the repairs process as well as underpinning the company's expansion into Australia.
There was no down time in the changeover and the use of technology like screen sharing and Skype aided training and on-going support.
First Software general manager Alex Petraska commented that the project was a "world class" example of how close co-operation between customers and suppliers can result in dramatic results.
Going live simultaneously with so many stores was only possible due to ease of use of the POS system built into N2, he said.