Z Energy drives into digital with Fastlane and Office 365

Z Energy drives into digital with Fastlane and Office 365

Office 365 is about more than it appears, CEO says

Mike Bennetts (Z Energy)

Mike Bennetts (Z Energy)

Fuel retailer Z Energy is focusing on the customer and cutting cost to serve through digital.

The publicly-listed company said being great at digital will become increasingly important because customers are calling for innovations to move the company closer to them and to meet their expectations

That is why Z Energy established a digital business unit and externally recruited a new chief digital officer, CEO Mike Bennetts wrote in Z Energy's annual report, released today.

The company has developed a system called Fastlane to provide customers with new ways of fueling up without leaving their vehicles. 

"The Fastlane initiative may not have been rolled out widely yet, but it has shown that we can innovate quickly to deliver a product that customers love," Bennetts wrote.

"It integrates with the increasing digitisation of our business and fundamentally changes the customer experience. And it enables us to gather new insights about our customers that will improve our understanding while reducing our cost to serve."

An Office 365 roll-out was also a part of the company's transformation drive.

"At first glance, our roll-out of Office 365 is simply about improving our technology," Bennetts explained. "We took the opportunity to collaborate with Microsoft and used human-centred design to focus on unlocking capability and changing behaviours. 

"Giving our people new mobile ways of working increases our overall digital capability by freeing us to focus on what matters most — our customers." 

The new suite changes how Z Energy can work, he said, enabling it to involve people who might otherwise not be included and to work faster and more effectively. It therefore changes the shape of Z by enabling geographically dispersed people to stay connected and to reduce travel and carbon emissions.

The acquisition of 70 per cent of Flick Energy was also part of Z Energy's investment in future growth opportunities.

The deal will on one hand allow Flick to leverage Z’s scale and reach into the adjacent energy sector and Z Energy to pursue joint product development.

It will also support the transfer some of Flick’s digital capability into Z Energy, Bennetts wrote. 

"Longer term, Flick provides options for growth in each of the three market spaces we have identified for growth post 2020 - future fuels, mobility and the ‘last mile’. 

"Having a scalable, digital first platform at the centre of Z and Flick’s customer offers will support the change of customers’ attitudes to energy mobility."

Z’s plan for a more productive core business, Strategy 3.0, remains on track to deliver an aggregate $30 to $35 million of EBITDAF improvement by the end of the 2020 financial year, Bennetts said. 

At the end of 2019 Z Energy recorded $19 million of EBITDAF improvements net of costs.

“As a company, we are very focused on building a more productive and efficient core business. Two years into this three-year programme we’ve delivered on our promises and we’re confident that we’ll achieve our goals by the end of the current financial year.”

Follow Us

Join the newsletter!


Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags CloudOffice 365Z Energy

Brand Post

How to become the best IT MSP

This article provides guidance for managed service providers (MSPs) that want to grow their business. It is also useful for any IT service provider looking to move from the break-fix model to managed IT services.



Reseller News Innovation Awards 2019: meet the winners

Reseller News Innovation Awards 2019: meet the winners

Reseller News honoured the standout players of the New Zealand channel in front of more than 480 technology leaders in Auckland on 23 October, recognising the achievements of top partners, emerging entrants and innovative start-ups.

Reseller News Innovation Awards 2019: meet the winners
Malwarebytes shoots the breeze with channel, prospects

Malwarebytes shoots the breeze with channel, prospects

A Kumeu, Auckland, winery was the venue for a Malwarebytes event for partner and prospect MSPs - with some straight shooting on the side. The half-day getaway, which featured an archery competition, lunch and wine-tasting aimed at bringing Malwarebytes' local New Zealand and top and prospective MSP partners together to celebrate recent local successes, and discuss the current state of malware in New Zealand. This was also a unique opportunity for local MSPs to learn about how they can get the most out of Malwarebytes' MSP program and offering, as more Kiwi businesses are targeted by malware.

Malwarebytes shoots the breeze with channel, prospects
Show Comments