Spark New Zealand is using Splunk software to help monitor mobile towers in real-time while keeping broadband internet flowing.
The telecommunications giant is using Splunk Enterprise and Splunk Enterprise Security (ES) to gain end-to-end visibility into all IT and security layers of the organisation across its consumers, business and wholesale segment Agile "tribes".
The insights gained from Nasdaq-listed Splunk solutions support internal business functions, in addition to improving customer care, Splunk said.
Real-time status updates on both mobile and broadband networks allow Spark to identify and remedy issues before customers experience a delay in service or connectivity.
As a result, Spark’s IT operations have improved risk mitigation and are able to refine their security posture by reducing the number of products deployed on the network.
Niall Fitzgerald, lead for IT applications at Spark, said customers expect a great experience when they’re using mobile and landline phones and broadband internet services. The platform delivers "speed to value" and helps the telco turn requests into insights.
"Spark’s use of Splunk has increased over time, and we plan to continue to expand it for multiple use cases across the business, including our business, IT and security operations,” Fitzgerald said.
Splunk is also an integral part of Spark’s internal security team, providing a Security Incident and Event Management (SIEM) solution through Splunk ES that allows them to quickly identify, triage and isolate anomalies in the technology stack, which are causing security or operational issues.
In addition, Spark has also been able to use the vendor's automation and machine learning capabilities across the business, meeting capacity demand level and increasing flexibility.
Simon Eid, area vice president A/NZ of Splunk said Spark is keeping its customer-facing services and internal infrastructure online and secure by knowing what’s happening with its data at any given moment.