Menu
HP recalls 78,500 more laptop batteries because of fire concerns

HP recalls 78,500 more laptop batteries because of fire concerns

Move considered an expansion of previous HP battery recall in January 2018​

Credit: Dreamstime

HP has recalled 78,500 batteries used in its laptops and mobile workstations, due to overheating issues which can cause fire and burn hazards.

The U.S. Consumer Product Safety Commission announced the recall earlier this week, but noted that the recall expansion was previously announced independently on 17 January by HP, and delayed due to the government furlough.

It's considered an expansion of the previous HP battery recall of January, 2018, which affected 50,000 batteries.

With no indications yet as to whether this incident impacts the rest of the world, HP has received eight new reports of battery packs in the U.S. overheating, melting, or charring, including one report of minor injury and two reports of property damage totalling US$1,100, the CPSC said.

Specifically, the batteries were either sold inside of or as accessories to: HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series, 4xx G4 series); HPx360 (310 G2); HP Pavilion x360 11-inch Notebook PC; HP 11 Notebook PC and HP ZBook (17 G3, and Studio G3) mobile workstations.

The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation; HP ProBook 4xx G5 series; HP ENVY 15; HP Mobile Thin Clients (mt21, mt22, and mt31), or for any of the products listed above.

The batteries were shipped between December, 2015 and April, 2018 as part of the HP laptops listed above, as well as sold separately between December, 2015 and December, 2018.

Consumers and partners can visit HP's battery recall site to find out whether their laptop is affected. The batteries are not customer-replaceable, which means that you'll need to ship back your laptop to HP to have it repaired.

If you do have an affected battery, don't remove it yourself, HP has warned. Instead, HP has developed a BIOS update that will put the battery into a "battery safety mode." This mode will discharge the battery and prevent it from being recharged until the battery is replaced.

Put another way, HP said that your notebook will simply refuse to operate without the charger attached, so you'll need to plug in the laptop to use it.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags HP

Events

Why experience is the new battleground for partners

Join us for an exclusive webinar, in association with Hewlett Packard Enterprise and Technology Services Industry Association (TSIA) and learn about the latest industry insights and how technology services continue to evolve to deliver differentiated value, and how partners can be successful in 2021 and beyond.

Featured

Slideshows

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

Hundreds of leaders from the New Zealand IT industry gathered at the Hilton in Auckland on 17 November to celebrate the finest female talent in the Kiwi channel and recognise the winners of the Reseller News Women in ICT Awards (WIICTA) 2020.

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards
Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

The leading female front runners of the New Zealand ICT industry joined together for the annual Reseller News Women in ICT Awards event at the Hilton in Auckland, during which hundreds of guests celebrated 13 outstanding individuals who won awards, chosen from more than 50 finalists representing over 30 organisations.

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards
Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

More than 500 channel leaders gathered in Auckland on 21 October at the ​Reseller News Innovation Awards ​2020 to celebrate the achievements of the New Zealand technology industry's top partners, start-ups, vendors, distributors and individuals.

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners
Show Comments