Menu
Dimension Data unwraps new managed services platform

Dimension Data unwraps new managed services platform

Platform provides centralised, standardised and automated delivery service

Credit: Dreamstime

Dimension Data has revealed a new managed services platform, built to offer real-time insights and reports to customers.

The platform will effectively manage over 9,000 IP networks with support for more than 13 million users globally, in a move designed to free up resources for IT and operations teams.

"Our global managed services and delivery platform has re-engineered the end-to-end client journey, radically simplifying IT operations management and eliminating the pressure of day-to-day operations, while also allowing clients to take advantage of Dimension Data’s relationship with other NTT companies and best-of-breed solution providers,” said Bill Padfield, group COO of transformation and services, Dimension Data.

Padfield said the new service will offer near real-time performance visibility and control through the provider’s “manage centre” portal, which provides a complete view of an IT estate’s performance.

In addition to this, the service will cater to multi-vendor and multi-technology infrastructures with "top-down management and visibility" with a dedicated client success manager to provider tailored support.

“We chose Dimension Data because our main core business is not IT, it is scientific data production,” said Christian Saldias, IT manager at ALMA, a Dimension Data managed services customer.

“We are a small IT team and we need support from a company that has all the expertise that we do not have. Dimension Data provides us with all the expertise we do not have – and we don’t need to have."

IT infrastructure has become increasingly complex consisting of public, private, and hybrid clouds, with multi-vendor set-ups to boot.

As such, a managed service offering that takes into account this reality and provides near real-time monitoring and control of such environments, stands to free up an already overstretched IT team who lack resources and impact the day-to-day IT support operations.

Furthermore, the move also helps alleviate security concerns, as businesses fear they do not possess the adequate in-house skills or resources to defend against incoming threats.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags Managed Servicesdimension data

Featured

Slideshows

Reseller News welcomes industry figures for 2019 Hall of Fame lunch

Reseller News welcomes industry figures for 2019 Hall of Fame lunch

Reseller News welcomed 2018 inductees - Chris Simpson, Kendra Ross and Phill Patton - to the third running of the Reseller News Hall of Fame lunch, held at the French Cafe in Auckland. The inductees discussed the changing landscape of the technology industry in New Zealand, while outlining ways to attract a new breed of players to the ecosystem. Photos by Gino Demeer.

Reseller News welcomes industry figures for 2019 Hall of Fame lunch
Upcoming tech talent share insights at inaugural Emerging Leaders Forum 2019

Upcoming tech talent share insights at inaugural Emerging Leaders Forum 2019

The channel came together for the inaugural Reseller News Emerging Leaders Forum in New Zealand, created to provide a program that identifies, educates and showcases the upcoming talent of the ICT industry. Hosted as a half day event, attendees heard from industry champions as keynoters and panelists talked about future opportunities and leadership paths and joined mentoring sessions with members of the ICT industry Hall of Fame. The forum concluded with 30 Under 30 Tech Awards across areas of Sales, Entrepreneur, Marketing, Management, Technical and Human Resources. Photos by Gino Demeer.

Upcoming tech talent share insights at inaugural Emerging Leaders Forum 2019
Show Comments