Menu
ComCom studies consumer protections for switch to fibre

ComCom studies consumer protections for switch to fibre

A copper withdrawal code is being shaped to protect consumers

Dr Stephen Gale (Telecommunications Commissioner)

Dr Stephen Gale (Telecommunications Commissioner)

The Commerce Commission is seeking feedback on consumer protections and processes to regulate when Chorus can stop providing copper-based voice and broadband services in areas where fibre is available.

Consumers are likely to make the switch from copper to fibre as it is rolled out, making the copper network more costly for Chorus to maintain.

Recent legislative changes will therefore allow Chorus to shift remaining copper consumers to fibre from 2020.

Telecommunications commissioner Dr Stephen Gale said there are consumer protections built into this process.

"To ensure consumers are not disadvantaged, we will be developing a copper withdrawal code that sets out the rules that must be followed before Chorus can stop providing copper services in neighbourhoods where fibre is available," he said.

The code will require, for example, that before the copper service can be withdrawn an equivalent fibre service is readily available at no additional cost. Chorus will also have to provide information about available fibre services and give adequate notice of the changes.

Chorus cannot stop providing copper services until it meets all the consumer protections in the copper withdrawal code.

One further component will be a "Commission 111 contact code" that will require retailers to ensure vulnerable consumers have an appropriate means of contacting 111 for emergency services at no cost during a power outage.

The Commission wants to hear from industry participants as well as consumer groups on its proposed approach to identifying the areas where fibre services are clearly available and if there are any additional provisions the Commission should include in the code.

Submissions on the fibre areas process and issues paper close on 8 February 2019 while submissions on the copper withdrawal code close on 14 February 2019. Cross-submissions on the copper withdrawal code close on 6 March 2019.

Further information, including papers released today, can be found on here.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags regulationTelecommunicationsUFBCommerce Commissionfibre. broadband

Featured

Slideshows

Leading female front runners of the Kiwi ICT industry honoured at 2019 WIICTA

Leading female front runners of the Kiwi ICT industry honoured at 2019 WIICTA

Reseller News has honoured the leading female front runners of the New Zealand ICT industry at the 2019 Women in ICT Awards (WIICTA) in Auckland. The awards recognised standout individuals across six categories, spanning Entrepreneur, Rising Star, Shining Star, Community, Technical and Achievement. Photos by Gino Demeer.

Leading female front runners of the Kiwi ICT industry honoured at 2019 WIICTA
Reseller News kicks off awards season in 2019 with Judges' Lunch

Reseller News kicks off awards season in 2019 with Judges' Lunch

The 2019 Reseller News Innovation Awards has kicked off with the Judges Lunch in Auckland with 70 judges in the voting panel. The awards will reflect the changing dynamics of the channel, recognising excellence across customer value and innovation - spanning start-ups, partners, distributors and vendors. Photos by Christine Wong.

Reseller News kicks off awards season in 2019 with Judges' Lunch
Reseller News welcomes industry figures for 2019 Hall of Fame lunch

Reseller News welcomes industry figures for 2019 Hall of Fame lunch

Reseller News welcomed 2018 inductees - Chris Simpson, Kendra Ross and Phill Patton - to the third running of the Reseller News Hall of Fame lunch, held at the French Cafe in Auckland. The inductees discussed the changing landscape of the technology industry in New Zealand, while outlining ways to attract a new breed of players to the ecosystem. Photos by Gino Demeer.

Reseller News welcomes industry figures for 2019 Hall of Fame lunch
Show Comments