Menu
Meet Kiri, Vodafone’s digital assistant

Meet Kiri, Vodafone’s digital assistant

Customers will be able to interact with Kiri in-store later this year

The technology has the potential to create whole new job categories where frontline employees monitor conversations to continuously improve them, creating brand new professions in our evolving digital world

Helen van Orton, Vodafone

Vodafone has revealed the identity of the newest member of its team, a digital assistant named Kiri.

“Customers tell us they want the experience of engaging with a digital assistant to be seamless, emotive and engaging – characteristics that are critical for creating trust,” says Helen van Orton, Vodafone customer operations director, describing the customer-led focus of developing Kiri.

“Customers want to feel valued and that their needs are taken care of.”

“Kiri will help out with routine tasks so that our retail staff can help solve more challenging issues for clients,” says van Orton.

“The technology also has the potential to create whole new job categories where frontline employees monitor conversations to continuously improve them, creating brand new professions in our evolving digital world.”

Kiri’s strikingly life-like appearance relies on real-time rendering and AI, using FaceMe’s latest techniques in machine learning based animation to produce a compelling experience.

Skin texture such as pores and lines are carefully sculpted, and light reflection and roughness have been detailed by FaceMe’s artists.

The result is a digital assistant tailored specifically for a Kiwi audience, says Vodafone.

Van Orton explains natural, engaging interaction requires a less than 200 millisecond response time.

Kiri’s processing has been optimised for speed and accuracy to create an experience that feels instantaneous. Computer vision technology allows Kiri to ‘see’ and behave like humans.

For example, using her situational awareness system, Kiri can naturally respond when people walk up to her, and greet them proactively.

FaceMe CEO Danny Tomsett believes emotional connection is key for interaction.

“FaceMe has analysed what creates great experiences and which human qualities we need to reproduce – and supercharge – using AI technology.

“Through advanced Digital Human EQ combined with the IBM Watson conversational platform, we have created a great customer experience that leaves people feeling deeply content and satisfied with each conversation,” says Tomsett.

Kiri is currently in training and will start working in select Vodafone retail stores later this year.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags VodafoneIBMAIWatsoncxdigital assistantFaceMeDX

Events

Featured

Slideshows

Meet the Reseller News 30 Under 30 Tech Awards 2020 winners

Meet the Reseller News 30 Under 30 Tech Awards 2020 winners

This year’s Reseller News 30 Under 30 Tech Awards were held as an integral part of the first entirely virtual Emerging Leaders​ forum, an annual event dedicated to identifying, educating and showcasing the New Zealand technology market’s rising stars. The 30 Under 30 Tech Awards 2020 recognised the outstanding achievements and business excellence of 30 talented individuals​, across both young leaders and those just starting out. In this slideshow, Reseller News honours this year's winners and captures their thoughts about how their ideas of leadership have changed over time.​

Meet the Reseller News 30 Under 30 Tech Awards 2020 winners
Reseller News Exchange Auckland: Beyond the myths — how partners can master cloud security

Reseller News Exchange Auckland: Beyond the myths — how partners can master cloud security

This exclusive Reseller News Exchange event in Auckland explored the challenges facing the partner community on the cloud security frontier, as well as market trends, customer priorities and how the channel can capitalise on the opportunities available. In association with Arrow, Bitdefender, Exclusive Networks, Fortinet and Palo Alto Networks. Photos by Gino Demeer.

Reseller News Exchange Auckland: Beyond the myths — how partners can master cloud security
Reseller News welcomes industry figures at 2020 Hall of Fame lunch

Reseller News welcomes industry figures at 2020 Hall of Fame lunch

Reseller News welcomed 2019 inductees - Leanne Buer, Ross Jenkins and Terry Dunn - to the fourth running of the Reseller News Hall of Fame lunch, held at the French Cafe in Auckland. The inductees discussed the changing face of the IT channel ecosystem in New Zealand and what it means to be a Reseller News Hall of Fame inductee. Photos by Gino Demeer.

Reseller News welcomes industry figures at 2020 Hall of Fame lunch
Show Comments