Government-owned property information company Quotable Value has replaced its legacy core with a new data management platform, delivered under budget.
Called Project Monarch, the system was designed to reduce risk in its legacy environment, called QIVS, to drive productivity and the deployment of digital processes and efficiencies for customers, Quotable Value (QV) told Reseller News.
Monarch was developed using a combination of micro-services architecture and analytics platforms run on cloud services, including AWS - it uses services including EC2, S3, SNS and Lambda implemented with the help of partner Consegna.
Monarch includes what QV describes as "next generation technology" to support the company's future business needs.
"Monarch is a programme of work that is being continuously enhanced to ensure that we utilise leading edge technology and data analytics platforms," QV said in answer to questions. "We have been rolling out benefits of the program to our people and customers in stages over the last two years, under Agile methodology."
With QV facing increasing competition from Australian-owned property data company Opteon, Monarch is also a competitive weapon, especially in relation to council clients, chair Raewyn Lovett explained to Parliament's primary production committee in February.
"It’s a tussle," Lovett told MPs. "We’re all sort of sitting here calmly but it’s a battle that we are determined that we’re not going to lose.
"If we can stay around about what the market share is at the moment that will work for us. Every success we have means we’ve locked that in for another three years.
"That’s pretty important for us to win contracts that we have, and we’re looking to acquire ones that we don’t have."
Ongoing investment in technology presents an opportunity for QV to work with customers on further enhancements and innovations to support its continuous improvement road map.
"This will enable us to revolutionise the services we offer to our customers by leveraging and developing greater self-service options, digitisation, real time information and greater integration of data.” said Kirti Suman, chief growth officer of QV.
The technology enables customers to directly log on and receive real time property data as well as real time information on QV services and performance.
There is self-service reporting options available real time to give customers better business intelligence to make better decisions.
For QV staff, Monarch delivers a one-stop shop for the key information needed on a property. It also provides real time data, richer property data fields and mobile phone functionality for field work.
Additional property collected by QV's field staff will be able to be uploaded and incorporated in services offered.
QV said Monarch has improved the efficiency of valuations, data collection and customer service through use of automation, pre-population and digital channels.