Menu
Cisco CEO: Webex service outage unacceptable

Cisco CEO: Webex service outage unacceptable

Outage shut down all Webex services

Chuck Robbins (Cisco)

Chuck Robbins (Cisco)

Credit: Cisco

Cisco Webex users continue to experience intermittent problems today some 24 hours after a complete outage of the collaboration system started – a situation that prompted company CEO Chuck Robbins to Tweet:

The @webex outage today is unacceptable, and we apologize for the disruption caused to you, our customers. Webex Meetings is now functional. Our engineers are working to restore Webex Teams and ensure this doesn’t happen again. Thank you for your patience & trust.”

According to the tech giant's website a major outage began at 0122 GMT on 25 September and shut down all Webex services from  – Calling, Meetings, Control Hub, Hybrid Services and Team.

At the time the vendor stated that “Webex Teams services are currently impacted by an ongoing service outage. Engineering resources are online and working to restore services. We apologise for the impact and all hands are on deck to restore Teams, Meetings, Calling, Care and Context services.”

The most current posting from Cisco’s Webex team stated: “Core Messaging services are now available with full message and space history being progressively restored. Along with Messaging and space management capabilities, files are available, and avatar updates are functioning.

"Message history is available if previously stored on the user’s device, but they are unable to fetch additional message history from our cloud services .

"The user will see a loading indicator when unavailable message history is requested. Other known limitations with Messaging includes the ability to flag messages, see user presence, and contact resolution. Some 1:1 spaces are still intermittently experiencing issues.

"Device usability and administration is still restoring. Whiteboarding capabilities are available, as is pairing. Most device administration through Control Hub is not yet available, and other services including one button to push and the ability to bind to a space is still being restored."

Cisco acquired Webex in 2007 for US$3.2 billion and has made significant enhancements to the service ever since.

Earlier this year Cisco unified its two, separate, collaboration packages – Spark and WebEx – into a single platform that supports a single set of features.

Webex Teams combines collaboration features in Cisco Spark and WebEx  such as whiteboarding, persistent messaging, roster, meeting controls, content sharing and other collaborative services. 


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags ciscowebexChuck Robbins

Brand Post

What to expect from your IT Distributor

Whether you’re just starting out or you’ve been around since before the dot com rollercoaster, choosing the right distribution partner can be a pivotal factor in your success. This definitive guide outlines the traits that every IT partner needs to look for in their IT Distributor.

Featured

Slideshows

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

More than 500 channel leaders gathered in Auckland on 21 October at the ​Reseller News Innovation Awards ​2020 to celebrate the achievements of the New Zealand technology industry's top partners, start-ups, vendors, distributors and individuals.

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners
Meet the winners of the 2020 Reseller News Innovation Awards

Meet the winners of the 2020 Reseller News Innovation Awards

Reseller News honoured the standout players of the New Zealand channel in front of more than 500 technology leaders in Auckland on 21 October, recognising the achievements of top partners, start-ups, vendors, distributors and individuals.

Meet the winners of the 2020 Reseller News Innovation Awards
Meet the Reseller News 30 Under 30 Tech Awards 2020 winners

Meet the Reseller News 30 Under 30 Tech Awards 2020 winners

This year’s Reseller News 30 Under 30 Tech Awards were held as an integral part of the first entirely virtual Emerging Leaders​ forum, an annual event dedicated to identifying, educating and showcasing the New Zealand technology market’s rising stars. The 30 Under 30 Tech Awards 2020 recognised the outstanding achievements and business excellence of 30 talented individuals​, across both young leaders and those just starting out. In this slideshow, Reseller News honours this year's winners and captures their thoughts about how their ideas of leadership have changed over time.​

Meet the Reseller News 30 Under 30 Tech Awards 2020 winners
Show Comments