Intergen has been selected to deliver core components of a digital transformation initiative for the Department of Internal Affairs (DIA), with the specialist partner leveraging Microsoft technologies.
Terms of the agreement span an initial term of five years, plus an option to extend.
The Te Ara Manaaki transformation programme has an estimated budget of $90 million - including both internal and external - with the technology provider’s initial scope estimated at $10 million over the first two years.
Operating as a wholly owned New Zealand subsidiary of Empired, Intergen will deliver two core components of the roll-out, including a customer centred management solution alongside a customer identity and access management offering.
Specifically, the customer centred management solution will be developed on the Microsoft Dynamics 365 platform, and will provide management tools to support customer interactions with the DIA.
Meanwhile, the second component is the development of the customer identity and access management solution, to better understand customer identity and entitlement to services and information, again leveraging Dynamics 365.
“This is an outstanding result and a hugely significant milestone for Intergen and Empired,” said Russell Baskerville, managing director of Empired.
“It is the beginning of an exciting journey, where we have the privilege of being able to play a fundamental role in helping to transform the way in which New Zealander’s access Government services.”
Te Ara Manaaki is DIA’s transformation programme to "reimagine" the way New Zealanders access government services.
With the development of online and mobile platforms, customers will be able to access the identity and life event services they require, at a time and in a manner of their choosing.
As a key partner to the roll-out, Intergen expects to assist DIA with a range of additional services throughout the life of the programme.