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Oranga Tamariki to replace legacy contact centre systems in IaaS move

Oranga Tamariki to replace legacy contact centre systems in IaaS move

As-a-service models being adopted at Oranga Tamariki - the Ministry for Children

Oranga Tamariki is adopting as-a-service models for core systems

Oranga Tamariki is adopting as-a-service models for core systems

Oranga Tamariki - The Ministry for Children - is embarking on two significant projects to modernise core legacy ICT infrastructure.

The developments, revealed in answers to Parliamentary questions earlier this month, are a $2.9 million replacement of outdated call centre systems and a $3.3 million shift of in-house ICT infrastructure to infrastructure-as-a-service (IaaS).

The Ministry told Parliament's Finance and Expenditure Committee the National Contact Centre (NCC) is the primary channel for receiving reports of concern about tamariki (children) at risk of harm.

"The project will migrate the legacy contact centre technologies to a  modern, All-of-Government (AoG) and as-a-service platform that mitigates the risks around resilience and business continuity," it said.

"It also provides a platform for the future as our contact centre business evolves its operating model.

Arun Rajamani, chief technology officer of Oranga Tamariki - The Ministry for Children, told Reseller News the legacy contact centre software was a mix of technologies from IBM, Genesys and others.

Some are off-the-shelf products and others bespoke modules, built and currently managed by the Ministry of Social Development.

"We are in the process of engaging with contact centre vendors from the All of Government panel for the procurement of the contact centre platform," Rajamani said.

Another core system, the Ministry's Care and Protection, Youth Justice, Residential and Adoption Services system, or CYRAS, is also being shifted to an external as-a-service provider.

CYRAS holds case histories of all tamariki in care and as such is the national register of around 5000 tamariki in care and around twice that number on the fringe of statutory care needs, the Ministry told the committee - it covers youth Justice residences, caregiver homes, and care and protection residences.

"This project will migrate CYRAS from current legacy infrastructure to All of Government (AoG) subscription-based infrastructure services called IaaS," the Ministry explained.

"IaaS has been designed for quick switch-over to alternative disaster recovery data centre sites, thus providing resilience and business continuity to the CYRAS system, mitigating risks around unavailability of CYRAS as a result of natural disasters."

Rajamani said the process of preparing for the selecting the IaaS platform and vendor for CYRAS replatforming has just been initiated.

CYRAS is used by around 2500 staff.


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Tags governmentIBMiaasgenesyspanelAoGAll of governmentinfrasstructure as a serviceOranga TamarikiprcurementThe Ministry for Children

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