Hastings District Council no longer has to "babysit" its infrastructure to ensure service for its 75,000 customers after ditching a mixed bag of legacy back-up systems.
The Council was facing ongoing issues due to an ageing storage and back-up solution which could no longer scale to meet growth capacities. As business units created growing amounts of media rich data, disk space requirements were also increasing fast.
IT staff were using multiple software systems to create the back-up, as well as specialised software to back up SQL databases. A significant amount of time was spent on the manual intervention required to maintain day-to-day operations.
"Maintaining the systems was terrible,” said Council infrastructure support officer Joshua King. "The previous architecture used a mix of different software to backup and restore critical council and resident information.
"It wasn’t reliable and consumed quite a lot of my time to babysit it, checking it, and fixing the backups."
Council chose Veeam partner Datacom, which it had worked with for more than a decade, to deliver the fix. In the process, the Council freed staff to focus on IT operations to help improve internal business and service.
Specifically, the Council rolled out Veeam Availability Suite Enterprise Plus and Veeam Cloud Connect to eliminate the complexity and save time and resources.
"The two main drivers in us choosing Veeam were the reliability of the back-up solution in its entirety and the ability to scale as our storage increases,” King said.
Back-up times for 28.5TB of data fell by 88 per cent, from more than 16 hours to less than two hours, and the number of back-up management tools used has been cut from four to one, reducing complexity, risk and staff training.
Consumers and residents have come to expect council information and services to be available to them online 24 hours a day, said Shaun McLagan, senior vice president, Asia Pacific and Japan at Veeam Software.
"From parking information, to recycling, to street closures, to booking a pick-up – councils must embrace digital transformation to provide its residents with the level of service and availability they expect," McLagan added.
Hastings District Council serves its citizens and 550 employees from 17 sites. A large proportion of the data held is residents’ information, such as house plans, consents and registrations.
The Council also provides online services to residents, making it critical that systems are up and running when needed.