Auckland-based consultancy firm Davanti has deployed Dell Boomi technology into BRANZ, an independent research and testing firm specialising in construction.
The deployment involved the vendor’s integration platform, required to centralise operational and client data across the organisation.
Specifically, Davanti leveraged platform-as-a-service (iPaaS) capabilities through Boomi’s cloud-native integration platform, with such connections running in the cloud.
“We were appointed to work with BRANZ on a user-centred project to deliver a CRM platform, and as part of this we needed an integration partner,” Davanti senior business manager, Cormac O’Reilly, said.
“Our criteria focused identifying a technology platform that is easy to configure, and one that would provide comprehensive connections with Salesforce.”
According to O’Reilly, Boomi was selected over competing solutions in the market due to its scalability and ease-of-use, customer service, as well its cloud-based feature set which will support the ongoing growth of BRANZ.
“Builders and architects rely on BRANZ independent research to make key business decisions around design and construction – if this data is out of date, there can be significant delays to or malfunctions within a build,” Dell Boomi managing director of APJ, Michael Evans, added.
“With Boomi synchronising its apps in the cloud, BRANZ can focus on delivering granular insights to its clients with confidence that the data being used is accurate, and contains all the right information to deliver its services.”
Based in New Zealand, BRANZ has more than 60,000 customer records, requiring a means of connecting such quantities of data which is generated as part of its services - this includes data from Salesforce and Microsoft Dynamics, as well as the series of bespoke applications.
“We went through a process of identifying operational pain points, and found that while we have all the right applications in place, we couldn’t always use them consistently to drive key business decisions due to disparity in data,” BRANZ general manager of industry research, Dr. Chris Litten, added.
“This inhibited our ability to engage with customers proactively.”
Dr Litten said the company’s “multi-faceted operation” relies on extensive data analytics to determine, for example, how a building would perform in a fire, what would happen to indoor air quality should windows be closed for prolonged periods, and a multitude of other factors.
This is combined with detailed evaluations of how the construction sector is performing, giving clients a holistic service.
“The benefit of using cloud services is we can focus on our core business of supporting the construction industry through independent and impartial research and consultancy services, rather than trying to build and maintain an on-premises IT environment,” Dr. Litten added.
Meanwhile, Davanti operates as a business and technology consultancy with deep expertise in customer engagement and information management.
Founded in 2007, the business employees more than 100 consultants across New Zealand, and is recognised as a platinum partner within the Salesforce.com ecosystem.