Soltius taps into SAP platform to streamline customer operations

Soltius taps into SAP platform to streamline customer operations

App developed in Neptune to leverage capabilities across SAP S/4 HANA ecosystems

Soltius has developed a mobile application to streamline the business processes of Ballance Agri-Nutrients, while also boosting health and safety across the organisation.

Labelled Loader Driver, the app was developed in Neptune, a platform designed to modernise SAP processes and user interfaces, leveraging capabilities across SAP S/4 HANA ecosystems.

Specifically, the solution taps into the SAP S/4 HANA suite, providing “a shopping cart in your loader cab” which allows drivers load spreading trucks more easily when picking up fertiliser from Ballance Agri-Nutrients centres around New Zealand.

“The new app has significantly streamlined business processes around fertiliser collection while improving health and safety,” Ballance Agri-Nutrients CIO, David Scullin, said.

“The most overriding benefit is the health and safety factor of eliminating people having to walk across the yard and up to the loader to hand dockets up.”

According to Scullin, Ballance had previously used paper-based systems when spreaders - drivers employed by farmers to collect and transport tonnes of fertiliser - arrived at the service centres to collect fertiliser.

Spreaders were required to pick up paper dockets from the office, before walking up steps to the loader driver to hand over the docket.

The completed docket was returned to the office by the loader driver to be entered manually into the SAP system.

“Now, data is sent electronically to an iPad in the loader and once the order has been filled, the goods issue is automatically sent back into Ballance’s SAP system,” Scullin explained.

“This removes all paper and manual handling for the process - along with the need for spreaders to get in and out of their vehicles or climb steps to the loader.”

The new system requires little training and can be installed by staff immediately.

“iPads in loaders makes things quicker, simpler and safer while using a bit of technology which is fun, and that connects to staff engagement as well,” Ballance Agri-Nutrients general manager of supply chain, Greg Delaney, added.

“They’re all part of digitising Ballance for competitive advantage. That’s our catch phrase from a digital perspective and all those things align with our overall business strategy.”

The technology overhaul has resulted in quicker turnarounds for customers, while simplifying business processes along the way.

“The app leverages the existing SAP platform, rather than creating a new system for Ballance to manage, and provides an intuitive, easy to use mobile SAP experience without the need for middleware,” Soltius delivery manager, Barbara Oldfield, added.

“We haven’t changed the back-end SAP, so the functional business process you’re trying to mobilise is proven and in place. What you’re trying to do is make it smarter and easier.”

From a technology perspective, the app sits on the Fiori launchpad, the product line of SAP apps that have a device-agnostic user interface.

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