The University of California, Berkeley (UCB) will use Promapp’s cloud-based business process management (BPM) software to provide business process information to their team in a simple way that is easy to follow and improve.
“UCB chose Promapp to improve and standardise the way in which we document processes and protocols across campus, and to have them located in a central place to help with accessibility and transparency,” says George Noble, director of process transformation and innovation for the university’s campus shared services.
Promapp will also help to drive and support a structure of process ownership and accountability, while improving process adherence on campus, says Noble, in a statement.
“Ultimately, the use of Promapp will help in fostering a culture of continuous improvement, helping to preserve institutional knowledge and support succession planning.”
Noble, who previously oversaw process improvement efforts at GE, reviewed a number of different BPM tools before deciding to go with Promapp.
“We looked at several other tools and took advantage of the 30-day trials they typically offer,” he explains, “but none came close to Promapp’s ease-of-use, or flexibility in terms of working with us.”
Noting that process variation is rampant on the Berkeley campus, Noble cites Promapp’s process variant management (PVM) tool for its ability to standardise processes across the organisation, while incorporating process variations to meet specific requirements, customise activities, and manage service delivery for users.
“Promapp will allow us to constantly ask critical questions and track data to determine whether one way of doing things works better than another way,” he states.
UCB expects to fully deploy Promapp’s software this month, with initial results anticipated by the end of 2018.
In addition, UCM hopes to work with peers at Michigan State University, which began using Promapp’s BPM tool in late 2017 to streamline business processes and capture day-to-day operational information in a standardised format.
Promapp was recognised as one of five hot vendors in business process management 2017 by Aragon Research.
The report highlights providers with interesting, cutting-edge products, services, and technology. “Promapp’s secret sauce is its ability to be easy enough for beginners and business teams to be successful pretty quickly,” the report states. “The collaborative nature is a key feature, along with the ability to manage change and process variants.”