Avaya has unveiled the availability of a cloud-based offering targeting unified communications (UC) and contact centre (CC) migrations in New Zealand, launched through a partnership with Pyrios.
In leveraging the specialist, the software-as-a-service (SaaS) stack features “customisable and flexible” communications capabilities designed specifically for the mid-market.
Under the banner of Powered by Avaya, the full range of solutions can be deployed on-premises, in a hybrid cloud set-up or within a fully-hosted environment, allowing customers to manage migration to the cloud through a subscription-based model.
“New Zealand is a relatively small yet advanced technology market, and while organisations in the region have already implemented cloud strategies, there’s still a long road ahead,” Avaya managing director of Australia and New Zealand (A/NZ), Peter Chidiac, said.
“With continuous innovation in AI and IoT, and the expanding use cases for machine learning and blockchain, organisations will face new market challenges as they adapt to changing demands across UC and CC.
“We have launched Powered by Avaya to equip our partner network with a sophisticated and customisable toolset to build cloud-based communications solutions that allow our joint customers to transform effectively.”
According to Chidiac, the vendor is “working closely” with Pyrios to enable channel partners to package Powered by Avaya as a complete cloud solution in the local market.
Specifically, the initiative aims to leverage Pyrios’ expertise in systems integration to build solutions, with partners coming on-board to add value through the delivery of micro-services.
“As a nation, New Zealand is among the leaders in the adoption of cloud-based services; from day-to-day applications right through to specialised solutions,” Pyrios CEO, Robyn O’Reilly, added.
“Much of this can be attributed to the densely-populated mid-market, which inspires innovation and adaptability as organisations devise advanced strategies to compete in the fast-moving technology climate.”
According to findings from Gartner, public cloud services will increase 18.5 per cent globally across the market during 2018, with New Zealand regarded as a “mature market”.
“As a system integrator, the launch of Powered by Avaya in this market allows Pyrios to essentially build a brand new business based on a network of channel partners that advances our existing as-a-service portfolio,” O’Reilly added.
“This will also help our customers – particularly those in financial services, government, manufacturing and retail – speed up their own transformation projects within the cloud.”
The launch also marks the expansion of Avaya’s existing hybrid cloud solution portfolio, spanning Avaya Oceana, Equinox and Breeze platforms, across technologies such as artificial intelligence (AI), machine learning, the Internet of Things (IoT) and big data.
Article amended on 26 March to reflect that Pyrios is not owned by Spark.