Menu
Soul Machines inks another AI deal at Mobile World Congress

Soul Machines inks another AI deal at Mobile World Congress

Sarah is powered by Watson and Soul Machines' digital nervous system to deliver customer service.

Sarah is here to serve.

Sarah is here to serve.

New Zealand digital human interface developer Soul Machines has inked a new partnership with Daimler Financial Services at Mobile World Congress in Barcelona.

The two companies will demo Sarah, a digital human designed to help Daimler Financial Services customers with personalised assistance, including car financing, leasing and insurance.

Sarah, who looks a lot like NatWest Bank's Cora, combines artificial and emotional intelligence using Soul Machines' technology to deliver personal concierge services through an emotionally intelligent, digital touchpoint.

Soul Machines in November announced a partnership with software developer Autodesk for AVA, a digital human that provides customers access to a service agent 24/7.

This month, Royal Bank of Scotland’s NatWest Bank in the United Kingdom, also announced it had been working with Soul Machines on a pilot for Cora, its customer service digital human which is already in advanced testing and having more than 100,000 conversations a month.

Each of these is built on IBM Watson and Soul Machines' "digital nervous system" which uses a combination of neural networks and brain models. 

The finance and mobility portfolios of car manufacturers is becoming increasingly complex and so is customer service.

Soul Machines says Sarah will be able in the future to recognise non-verbal behaviour of Daimler Financial Services customers in real time using face recognition.

“We have a fundamental belief that in the age of artificial intelligence we are entering, machines can be more useful if they are more like us,” said Greg Cross, chief business officer, Soul Machines.

“Businesses today risk losing customers through impersonal online experiences."

Udo Neumann, chief information officer at Daimler Financial Services said Sarah serves as the interface in the company's financial services and mobility ecosystem, enabling it to deliver an unprecedented customer experience "in the near future".


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags customer serviceautodeskAIbankingbankNatWestSoul MachinesDaimler Chrysler

Featured

Slideshows

The making of an MSSP: a blueprint for growth in NZ

The making of an MSSP: a blueprint for growth in NZ

Partners are actively building out security practices and services to match, yet remain challenged by a lack of guidance in the market. This exclusive Reseller News Roundtable - in association with Sophos - assessed the making of an MSSP, outlining the blueprint for growth and how partners can differentiate in New Zealand.

The making of an MSSP: a blueprint for growth in NZ
Reseller News Platinum Club celebrates leading partners in 2018

Reseller News Platinum Club celebrates leading partners in 2018

The leading players of the New Zealand channel came together to celebrate a year of achievement at the inaugural Reseller News Platinum Club lunch in Auckland. Following the Reseller News Innovation Awards, Platinum Club provides a platform to showcase the top performing partners and start-ups of the past 12 months, with more than ​​50 organisations in the spotlight.​​​

Reseller News Platinum Club celebrates leading partners in 2018
Meet the top performing HP partners in NZ

Meet the top performing HP partners in NZ

HP has honoured its leading partners in New Zealand during 2018, following 12 months of growth through the local channel. Unveiled during the fourth running of the ceremony in Auckland, the awards recognise and celebrate excellence, growth, consistency and engagement of standout Kiwi partners.

Meet the top performing HP partners in NZ
Show Comments