Menu
Soul Machines inks another AI deal at Mobile World Congress

Soul Machines inks another AI deal at Mobile World Congress

Sarah is powered by Watson and Soul Machines' digital nervous system to deliver customer service.

Sarah is here to serve.

Sarah is here to serve.

New Zealand digital human interface developer Soul Machines has inked a new partnership with Daimler Financial Services at Mobile World Congress in Barcelona.

The two companies will demo Sarah, a digital human designed to help Daimler Financial Services customers with personalised assistance, including car financing, leasing and insurance.

Sarah, who looks a lot like NatWest Bank's Cora, combines artificial and emotional intelligence using Soul Machines' technology to deliver personal concierge services through an emotionally intelligent, digital touchpoint.

Soul Machines in November announced a partnership with software developer Autodesk for AVA, a digital human that provides customers access to a service agent 24/7.

This month, Royal Bank of Scotland’s NatWest Bank in the United Kingdom, also announced it had been working with Soul Machines on a pilot for Cora, its customer service digital human which is already in advanced testing and having more than 100,000 conversations a month.

Each of these is built on IBM Watson and Soul Machines' "digital nervous system" which uses a combination of neural networks and brain models. 

The finance and mobility portfolios of car manufacturers is becoming increasingly complex and so is customer service.

Soul Machines says Sarah will be able in the future to recognise non-verbal behaviour of Daimler Financial Services customers in real time using face recognition.

“We have a fundamental belief that in the age of artificial intelligence we are entering, machines can be more useful if they are more like us,” said Greg Cross, chief business officer, Soul Machines.

“Businesses today risk losing customers through impersonal online experiences."

Udo Neumann, chief information officer at Daimler Financial Services said Sarah serves as the interface in the company's financial services and mobility ecosystem, enabling it to deliver an unprecedented customer experience "in the near future".


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags customer serviceautodeskartificial intelligenceAIbankingbankNatWestSoul MachinesDaimler Chrysler

Featured

Slideshows

Meet the leading customer-centric Microsoft channel partners

Meet the leading customer-centric Microsoft channel partners

Microsoft honoured leading partners across the channel following a year of customer innovation and market growth in New Zealand. The 2018 Microsoft Partner Awards recognised excellence within the context of the end-user, spanning a host of emerging and established providers.

Meet the leading customer-centric Microsoft channel partners
Reseller News launches new-look Awards at 2018 Judges’ Lunch

Reseller News launches new-look Awards at 2018 Judges’ Lunch

Introducing the Reseller News Innovation Awards, launched to the channel at the 2018 Judges’ Lunch in Auckland. With more than 70 judges now part of the voting panel, the new-look awards will reflect the changing dynamics of the channel, recognising excellence across customer value and innovation - spanning start-ups, partners, distributors and vendors.

Reseller News launches new-look Awards at 2018 Judges’ Lunch
Show Comments