Menu
Spark details expanded TaaS portfolio for government agencies

Spark details expanded TaaS portfolio for government agencies

TaaS panel offering grows across contact centre and unified communications categories

Jolie Hodson - CEO of Spark Digital.

Jolie Hodson - CEO of Spark Digital.

Credit: Spark NZ

Spark has added a slew of new offerings to its Telecommunications-as-a-Service (TaaS) portfolio for government agencies.

A refresh of the Department of Internal Affairs' TaaS panel last month will see the telco adding contact centre, unified communication, cloud security access brokerage and site connectivity services to its product and service portfolio.

Spark's portfolio offers services including hosted collaboration solutions through Cisco, Microsoft Skype for Business and Genesys PureCloud, a cloud-based contact centre service.

"We are particularly excited about the addition of unified communication and contact centre services as it allows government agencies to increase productivity, reduce business expenditure, enable remote working and deliver better services to New Zealanders," Spark Digital CEO Jolie Hodson said.

"Unified communication is already deeply ingrained in our core business with a range of customers.

"The expansion of our TaaS portfolio means our plethora of experience in voice can now be transferred to government agencies looking for a broad range of common capability offerings."

Specific to Genesys, Hodson said Spark will deliver a "true cloud-based contact centre offering" to the TaaS marketplace, allowing small to large eligible agencies to improve the management of customer interactions.

"Through this presence on the TaaS panel, more New Zealand government agencies will have access to leading customer experience technologies featuring low up-front capital requirements, simple deployment, high levels of security and responsive scalability," Genesys vice president of A/NZ Gwilym Funnell added.

"We are excited to bring world-class customer experience solutions in the cloud to a wider range of public sector organisations."

Spark also expanded its TaaS offering last November to include two government networks and a meeting room service.

The full list of the latest additions to the government's TaaS panel is here.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags governmentprocurementunified communicationsTelcocontact centregenesysDepartment of Internal AffairssparkSkype for BusinessTaaSMicrosoft. cloud

Featured

Slideshows

Malwarebytes shoots the breeze with channel, prospects

Malwarebytes shoots the breeze with channel, prospects

A Kumeu, Auckland, winery was the venue for a Malwarebytes event for partner and prospect MSPs - with some straight shooting on the side. The half-day getaway, which featured an archery competition, lunch and wine-tasting aimed at bringing Malwarebytes' local New Zealand and top and prospective MSP partners together to celebrate recent local successes, and discuss the current state of malware in New Zealand. This was also a unique opportunity for local MSPs to learn about how they can get the most out of Malwarebytes' MSP program and offering, as more Kiwi businesses are targeted by malware.

Malwarebytes shoots the breeze with channel, prospects
EDGE 2019: Channel forges new partnerships during evening networking

EDGE 2019: Channel forges new partnerships during evening networking

Partners, vendors and distributors reconnected during a number of social gatherings during EDGE 2019. The first evening saw the channel congregate for a welcome party at the Hamilton Island yacht club, while the main poolside proved to be the perfect stop for a barbecue on the final night.

EDGE 2019: Channel forges new partnerships during evening networking
Show Comments